Global standards, local opportunities
Work in Vietnam while gaining exposure to international processes and professional standards through structured SLAs and SOPs.
Careers at Innovature BPO
Vietnam BPO's Employer of Choice
Join a multicultural team where talent grows through international client work, structured operations, continuous learning, and performance-based recognition.
InnoVoice Podcast Series
InnoVoice captures the human side of Innovature growth. Through honest conversations with our people, the series shares stories, lessons, and perspectives behind everyday work and company milestones.
It helps our teams stay connected to the bigger journey, while giving future candidates a clearer sense of the culture, mindset, and direction they may one day become part of.
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Growing Together at Innovature
We help our people grow through meaningful work, practical business experience, ongoing learning, and transparent performance expectations. Our culture of teamwork, accountability, and openness creates room to build skills, confidence, and careers.
Hybrid and global collaboration
Partner with teams across North America, Asia Pacific, and the EU in a flexible hybrid working environment.
Dynamic career pathways
Move across domains, roles, and global teams to build diverse skills, practical confidence, and expertise.
Your stage to shine
Take on meaningful projects, work with experienced BPO leaders, and turn your strengths into real achievements.
Rewards That Recognize Your Contribution
Innovature rewards are designed to recognize performance, support long-term commitment, and give employees more security as they grow with the company.
Compensation & Benefits
- Performance bonus
- Leadership bonus
- 13th-month salary
- Annual salary review
- Special wellness insurance package
- Team bonding all year long: Monthly activity allowance for every team member
- Hybrid working model
- Diversity and Inclusion (D&I) policy
The paid day off (PTO or Annual Leaves) benefits
Up to 14 annual leave days
Have a paid day-off on your birthday
Recognition & Awards
The Leadership Award
is to recognize an employee who exemplifies exceptional leadership by inspiring and empowering others, driving team success, and fostering a positive and productive work environment.
CSS Most Valuable Person MVP Award
is to recognize employees who are excel in enhancing operational efficiency and providing exceptionalsupport for employees and departments across the entire company.
CSS Rising Star Award
is to recognize an employee who demonstrates excellent potential, performance, and growth within the organization.
Long Service Award
is to recognize employees who are loyal to the company for more than 2 years.
Growth Champion Award
is to recognize individuals who have greatly contributed to the company’s growth .
Quarterly Service Excellence Awards
is to recognize outstanding individuals who consistently deliver top-tier client service .
Turn your networking into opportunity
Refer your friend to Innovature and unlock an attractive bonus when they join the team.
4 Simple Steps to Join Our Team
Apply Online
Submit your CV via Online platform.
Recruiter Screening
Our recruitment team reviews your profile and contacts shortlisted candidates.
Interview
Meet the hiring team to discuss your experience, skills, expectations, and role fit.
Offer & Onboarding
If there is a match, we guide you through offer confirmation and onboarding.
Life at Innovature - Our Stories & Culture
Stay connected with our campus networks, workplace milestones, and the unique stories behind our growing community.
Sep 4, 2026
One Donation. A Life-Saving Difference: Innovature at AmCham Blood Donor Day 2026
Some of the most meaningful ways to support a community begin with a simple decision to take part.…
Jul 4, 2026
Inside Innovature BPO: Facility and Infrastructure Tour
Innovature BPO operates a secure, compliant facility in Ho Chi Minh City, Vietnam, designed to support the continuous…
Jun 17, 2026
Innovature BPO Sponsors AmCham 2026 Pickleball Event
Innovature BPO officially served as a Silver Sponsor at the first AmCham Pickleball Tournament, bringing its executive team…
Apr 3, 2026
Innovature All Hands Meeting: 10 Years & Next Ten Bold
Reaching a ten year milestone represents a remarkable achievement for any organization. For Innovature, this anniversary stands as…
Feb 28, 2026
Innovature BPO Honors Best 6 Award Winners In 2026
Reaching a full decade in business marks a profound chapter for any organization. This past year, Innovature BPO…
Feb 4, 2026
Innovature’s 10-Year Journey: Shaping the Future as an AI-Driven BPO Leader
Ten years is a significant milestone in the life of any company, but for Innovature BPO, this decade…
Moments that keep the team connected
We celebrate wins, big and small, through fun and meaningful moments inside and outside the office.
Frequently Asked Questions (FAQs)
Clear answers for clients and candidates evaluating how Innovature supports offshore teams.
1. How does Innovature ensure staff understand my processes after onboarding?
A dedicated account manager coordinates the onboarding process, including training sessions, process documentation reviews, and regular check-ins. Staff can also conduct site visits to your location when required.
2. What benefits do Innovature staff receive?
Innovature staff receive competitive salaries, medical & health coverage, performance bonus, statutory Vietnamese leave entitlements, night shift allowance and access to employee engagement programs. Details of specific benefits are aligned with Vietnamese labor law and Innovature internal policies. Visit our Career Page for more information.
3. How does Innovature notify clients when a staff member resigns or goes on leave?
We use email, Microsoft Teams calls, and our Attendance Tracking System to provide timely updates. Voluntary resignations require at least 30 days notice, with leave notifications ranging from one day to one month depending on leave type.
4. Can staff work remotely or do they operate from Innovature offices?
Innovature staff are primarily office-based to ensure quality oversight, security compliance, and consistent performance and productivity. Remote or hybrid arrangements may be considered on a case-by-case basis depending on the nature of the role.
5. Do the staff get health benefits?
Yes. We provide our staff with a 24/7 accident and health insurance plan. These insurance packages offer access to a broad range of healthcare services through an extensive network of providers.
6. What are the Innovature Retention Programs?
Our dedicated HR team leads monthly engagement programs designed to support employee wellbeing, connection, and professional growth. Through team-building activities, wellness initiatives, recognition programs, and career development opportunities, we foster a workplace where employees feel valued, engaged, and supported.
These efforts contribute to our strong 80% staff retention rate, helping protect the time and resources our clients invest in training their offshore teams. By prioritising mental wellbeing, work-life balance, and employee satisfaction, we help ensure teams remain motivated, productive, and committed for the long term.
7. How many sick and vacation leave days do staff get?
Our standard leave policy includes 2 sick leave (SL) days, 1 birthday leave (BL) day, and 12 vacation leave (VL) days per year, in addition to Vietnam public holidays. All vacation leave requests are subject to prior client approval.