A Global Contingent Workforce Solutions Provider based in U.S. needed a holistic solution to help them quickly scale up their back office operations (AR, AP, Accounting and Customer Service) that can support their expansion to different countries and regions, implementing a new ERP while maintaining their margin by reducing SG&A expenses
Innovature partnered with the customer in designing, planning and implementing an integrated solution that covered recruitment, training and delivering services. We also participated in the new systems implementation including ATS, ERP, CRM etc. in which we supported process design, SOP documentation, training and testing (SIT & UAT).
Client was able to add 50% capacity in back office operations without adding any onshore resources
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