Streamlining Accounts Payable Operations to Facilitate Rapid Expansion​

Our Challenge

A veterinary management company needed to rapidly expand their centralized Accounts Payable (AP) operation to handle a high volume of transactions from multiple hospitals. Their automated invoice processing system with OCR had significant errors, necessitating manual intervention.

Our Solutions

Innovature’s resources perform manual review of all supplier invoices in the system and correct or input the missing details from the OCR. The invoices are moved forward within the workflow or . We worked with the customer to design and deploy a review-feedback mechanism to allow tighter collaboration between customer and our resources to avoid miscommunication and delay in invoice processing. We also deployed a system to timely measure the performance according to SLA that is accessible by the customer. We also report the frequent errors/ inaccuracies to the client’s IT team to adjust the parsing logic to improve OCR accuracy level.


  • Invoice processing inaccuracy and payment delays were reduced by 50%.
  • The customer continued to aggressively add new hospitals to the network without worrying about capacity as our team can adjust to their demand seamlessly with our well-built training and retention program.
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