JOB DESCRIPTION
- Handle inbound calls, live chat and other service methods;
- Provide accurate, valid and comprehensive information;
- Follow communication procedures, guidelines, and policies;
- Support other business units with customer liaison, accurately documenting customer requests;
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution;
- Go the extra mile to engage customers;
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
- Passionate for customer service industry.
JOB REQUIREMENTS
- With University or Bachelor’s Degree any related fields;
- Experience in client / customer relations satisfaction;
- Positive attitude and focus on customer service;
- At least 6 months of experience in customer service field;
- Good command in English & communication skills;
- Basic proficiency with Microsoft Office;
- Work well under pressure.
BENEFITS
- Salary: We offer a competitive salary based on the ability of the candidate;
- Professional training during the first 2 months;
- Social insurance and Health insurance upon Vietnam Labor Code;
- PVI Insurance Package;
- Annual company trip;
- Annual Leave and Holidays.
WORK LOCATION
REE Tower, 9 Doan Van Bo Street, Ward 13, District 4, HCMC
WORKING HOURS
Mon – Fri: 8AM – 05PM
