Revolutionizing With Non-Voice And Voice Customer Services

WEBINAR

Revolutionizing
Customer Service with
Non-Voice and Voice Channels

LIVE ON JUNE 15, 2023 | 10 A.M ET

Explore how cutting-edge technologies and innovative strategies are revolutionizing both Voice and Non-Voice Customer Services. Gain valuable insights from industry experts and transform your Customer Service approach!

10 a.m ET (New York) ~ 3 p.m GMT+0 (London ) ~ 9 p.m GMT+7 (Vietnam)

Speakers

HASINI DISSANAYAKE

Onboarding Manager
(SMB & MM)
Airbase

Dawn Torralba

Customer Services
Team Lead
Innovature BPO

Richard Canlas

Onboarding Team Lead
Innovature BPO

Moderator

Kylie nguyen

Key highlights

The Importance of Multi-channel Support
Key Elements and Best Practices in Voice and Non-Voice Customer Services
Choice of channels for your specific needs
Real-life sharing from our client
Trends and Future of Customer Services

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Join the Game-Changing Webinar You Won't Regret!

Gain access to the latest trends, strategies, and best practices
that will elevate your CX to new heights

The Importance of Multi-channel Support

Our webinar explores the significance of multi-channel support in today’s interconnected world. We discuss how it enhances customer experience, boosts engagement, and fosters loyalty. Join us to discover the power of seamlessly integrating various channels for effective communication and support across all touchpoints.

Key Elements and Best Practices in Voice and Non-Voice Customer Services

Discover the key elements and best practices in voice and non-voice customer services during our dynamic webinar. Unveil the secrets of effective communication, learn to harness the power of tone and empathy, and explore innovative techniques to provide exceptional customer experiences across multiple channels. Don’t miss out on this invaluable piece of information

Choice of Channels for your Specific Needs

Unlock the secrets to choosing the perfect customer service channels tailored to your unique needs. In our webinar, we delve into the pros and cons of various channels, empowering you to make informed decisions. Join us and gain the expertise to provide impeccable support and enhance customer satisfaction.

Listen to Real-life Sharing from our Client

Immerse yourself in the wisdom of our esteemed client as she share her real-life experiences in our captivating webinar. Gain invaluable insights, discover success strategies, and unlock the secrets to exceptional customer service. Don’t let this chance slip away!

Trends and Future of Customer Services

Unleash the power of future-proof customer service! Our webinar reveals game-changing trends, such as AI, automation, and evolving customer expectations, ensuring your business stays competitive. Join us to stay ahead of the competition and revolutionize customer experiences!

Join us now

You absolutely can't afford to overlook this webinar.

Meet our speakers

HASINI DISSANAYAKE

Onboarding Manager (SMB & MM)

Airbase

Hasani Dissanayake is an exceptional professional in the realm of Staffing and MSP. With an extensive skill set encompassing onboarding, compliance, training, auditing, team management, Microsoft Office, and project management, Hasani brings a wealth of expertise to the table. Her unrivaled customer service abilities, coupled with her prowess in client relationship management and workforce retention, make her an invaluable resource in the industry.

Dawn Torralba

Customer Services Team Lead

Innovature BPO

Prepare to be inspired by Dawn, a seasoned professional with an impressive nine years of experience in the Customer Service field. She has graced the roles of customer service representative and mentor at Concentrix Philippines, showcasing her expertise in guiding and nurturing others. Adding to her accolades, she has excelled as a CSR and Sales representative at TQS Vietnam, demonstrating her versatile skill set. For the past five years, Dawn has been an invaluable asset to Innovature BPO, consistently delivering exceptional results.

Richard Canlas

Onboarding Team Lead

Innovature BPO

Richard is an exceptional talent in the Customer Service field. With a remarkable tenure of 2.5 years at Innovature BPO, he has proven himself as an invaluable member, currently leading the Pinnacle Onboarding offshore team. Richard’s dedication, expertise, and unwavering commitment to excellence make him a true standout.