Welcome back to #LeadersTalk series where Innovature BPO’s leaders converge to share their inspiring journeys. Among them is Thuy Doan, Founder & CEO of Innovature BPO, whose ambitious vision and leadership shine brightly. Let’s explore her precious sharing and how she built herself as an inspiring leader.
Thuy’s Leadership Style
Which leadership style do you prefer: strict or easygoing?
If I have to pick between a strict or easygoing leadership style, I’d prefer an authoritarian leadership style. I believe in setting high standards, holding people accountable, and driving results through a disciplined approach. In a fast-paced and competitive industry like BPO, it is crucial to maintain a focused and result-oriented work environment to achieve our goals effectively.
Has your leadership style remained consistent or changed over time?
My leadership style has changed over time to maximize my performance in different positions. When I was in a middle-manager position, I exercised more of Pace-Setting leadership. I set high standards for myself and others. I was highly driven and expected my team to do the same. In the CEO role, I use Situational leadership mixing between directing and empowering. As the world has become very dynamic, you need to be able to transform your leadership style to adapt and excel.
Thuy’s Approach To Challenges
What is the most important decision you make as a leader?
There are a few, It was the decision to move back to Vietnam starting from 0 an established career and life in U.S, which led me to the opportunity to transition to the Managing Director role from CFO. However, I think the most important one was starting Innovature 8 years ago with my Co-founder – Ella. Leaving a comfortable MD role, I took a leap of faith with just 3 team members. It was challenging and demanded sacrifices, but I’m proud of that decision. Today, Innovature has grown from 3 to more than 100 people, reflecting the dedication and perseverance we put into it. It taught me valuable lessons in resilience and the power of determination.
How do you see Innovature BPO changing in the next five years?
My vision is to lead Innovature to be the Top 1 Vietnam BPO company for the U.S. and AU market in Accounting and Finance. We set the goal to grow 10x by the end of 2026. We’ll expand our clients to new countries and industries while remaining a lean organization, striving for excellence and innovation.
Thuy’s Philosophy on Employee Collaboration
How does the leadership team communicate and collaborate with employees effectively?
My rules are simple:
- Clear Communication Channels: We maintain open lines of communication through team meetings, big company meetings, and open discussions. Employees are encouraged to share their ideas and concerns with their team leaders or managers.
- Transparent Updates: We provide timely company goals, strategies, and progress updates. This transparency fosters trust and alignment within the organization.
- Active Listening and Involvement: We actively listen to employee feedback, involve them in decision-making, and recognize their contributions. This creates a sense of ownership and motivates high performance.
Thuy’S Pieces Of Advice
A piece of advice do you give to Innovaturers who want to strive for excellence and aim for a leadership role?
- Set clear goals: Define your career goals and what you want to achieve in leadership. Having a clear vision will help guide your actions and decisions.
- Be proactive and take initiative: Demonstrate initiative by taking on additional responsibilities, volunteering for leadership opportunities, and proposing innovative ideas. Show your dedication and willingness to go above and beyond in your work.
- Embrace challenges and take risks: Take on new projects, or assignments that push your boundaries and help you grow. Be willing to take calculated risks and learn from both successes and failures.
In conclusion, Thuy Doan’s leadership and inspiring vision for Innovature BPO leave a profound impact. Let’s follow her lead, embracing innovation and empowerment in our own journeys.