A Call Center Audit is a process of identifying what needs to be improved for your customer service team’s performance and output quality to match
Omnichannel in eCommerce is a term you may have come across in your business plan or on many blogs. But what does it mean? This
A Telemarketing Call Center is a cost-effective way for businesses to promote their products and services and generate new leads with minimal effort. In this
To stay ahead of the competition, every business needs to ensure they are investing in tools and people to help them succeed. Investing time into
A Business Continuity Plan (BCP) is a protocol for preventing and recovering from potentially significant threats to the company’s business continuity. This article explains what
A Service Level Agreement (SLA) is vital in any technology contract. It defines the level of service you expect from vendors, laying out metrics by
After undergoing the 2nd surveillance audit in September 2021, Innovature has successfully proven that our Information Security Management Systems (ISMS) are being maintained effectively under
Social responsibility has always been an important part of Innovature culture and taken seriously throughout the company. To show our helping hands in the fight
At Innovature, we respect our people and value their contributions, which is why one of our main principles is to create a work environment that
Ho Chi Minh City (HCMC) is currently hit hardest by the fourth wave of Covid-19 pandemic in Vietnam. While the whole city is in lockdown,
Vietnam is going through the worst wave of COVID-19 ever. While authorities and warriors of the frontline are doing their best to protect people and
Responding to the national call on the dangerous shortage of blood banks, Innovature Team was present at the Blood Donation Center of Ho Chi Minh
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