The Efficiency-Plus Guide for your Customer Services

[Newsletter] The Efficiency-Plus Guide for your Customer Services-01
[Newsletter] The Efficiency-Plus Guide for your Customer Services-02

Dear Sir/ Madam,

Each customer is a unique individual with their own set of needs for products, services or support. Being on-hand to answer any questions and resolve their issues, you are making sure your company fulfills each client’s unique needs throughout the entire journey with your company. 

Below please find our insights about how to take a holistic approach, and bring in leadership from all departments to enhance your Customer Services, no matter whether you maintain an in-house team or outsourcing Customer Services.

Outsourcing Customer Services: The Complete Guide

Are you considering outsourcing Customer Service operations? In this guide, we’ll provide an overview of the outsourcing Customer Services process and outline the benefits of doing so. 

Customer review satisfaction feedback survey concept.

A reputable company will provide exceptional Customer Services. On the other hand, a wise business will continue to ask “What makes excellent Customer Services?”

Customer Services Software: The Complete Guide

Customer Services software is an integral part of creating a great customer experience. But choosing the right tool can be challenging and time-consuming, not to mention confusing for your team members.

Why Data Entry is so Important and Why Outsourcing Data Entry Services?

Data entry is an essential part of the job that significantly impacts efficiency. When data isn’t entered correctly, it can also affect the business performance.

Virtual Assistant VA Services Top 7 types of mundane tasks you can outsource

Find out with us the top 7 types of mundane tasks that can be outsourced so it is easier for you to decide when outsourcing Virtual Assistant Services.

8 interesting facts about Virtual Assistant Industry during Covid-19

Due to the need to cut costs during disruptive phases of the pandemic economic restriction, BPO and hiring of offshore contract Virtual Assistant Services become a ‘new normal’ practice for companies. 

Customer Services

Innovature BPO provides you with cost-effective, transparent, but secured Customer Services

We create the right service models to design partnering success with clients.

Our service models make the handling of your outsourced business processes simpler and cost-effective, when at the same time, increasing your efficiency, scalability and security.

Service quality are controlled by our strict talent recruitment process as well as well-prepared Service Level Agreement (SLA), scorecards for operation metrics and backup solutions.

As part of our continuous efforts to provide our clients with the highest standard of Information Security, we ensure international protection standards in our Intellectual Accounting property, Financial database, Call Center contact list, and sensitive electronic data.

Our Information Security Management Systems (ISMS) are being maintained effectively under ISO/IEC 27001:2013 standards.

If you have any questions or want to get in touch to receive further consultant, please drop us a note.  Reply to this email, and we’ll get back to you.

Best regards,

Sebastien Thillaye
Business Development