Top Call Center Statistics you need to know in 2022

Top Call Center Statistics you need to know in 2022

Tracking Call Center Statistics and metrics is critical for improving productivity, profitability, and customer satisfaction. In this post, we’ll go over the top Call Center Statistics for 2021 that you’ll need to keep an eye on in 2022. Why is tracking Call Center Statistics important? Keeping track of call center statistics is an excellent method […]

How to Conduct a Call Center Audit: A Complete Guide

HOW TO CONDUCT A CALL CENTER AUDIT

A Call Center Audit is a process of identifying what needs to be improved for your customer service team’s performance and output quality to match up with expectations. This guide provides insight into this specialized field, so we hope it helps. What is a Call Center Audit? A Call Center Audit is essential because it […]

What is a Telemarketing Call Center? The best practices you need to know

WHAT IS TELEMARKETING CALL CENTER?

A Telemarketing Call Center is a cost-effective way for businesses to promote their products and services and generate new leads with minimal effort. In this article, we will go through all about Telemarketing Call Centers. What is a Telemarketing Call Center? Telemarketing Call Center provides many benefits. One of the most important goals is to […]

Starting a call center: A quick guide

Starting a call center: A quick guide

Outsourcing Call Center Services are now a popular option, with the worldwide cloud-based contact center industry anticipated to reach $20.93 billion by 2022. Starting a call center shouldn’t be difficult, given its popularity.  Here’s our quick guide to starting your call center from the ground up. Call Center Planning: Setup, Focus, Goals, Location, Paperwork, and […]

Call Center Services Outsourcing: How to assure the quality of your Customer Service

Call Center Services Outsourcing: How to assure the quality of your Customer Service

Call Center Services Outsourcing can be a great way to improve your customers’ experience while freeing up your internal resources to focus on other areas of your business.  However, ensuring the quality of your customer service operation is critical to the success of your outsourcing project. Find below our tips to fully get the expected […]

Outsourcing Call Center Services: Pros and Cons

PROS AND CONS OUTSOURCING CALL CENTER SERVICES

Outsourcing has gained immense popularity recently as it is being used in many fields, from customer support to omnichannel marketing techniques. Maintaining businesses has become more complex with the rapid evolution within IT sectors. Deciding to outsource your call center services can be a difficult one. Should you go with a large, established company or […]

How to build a cell phone policy for call center outsourcing services

cell-phone-policy-for-call-center-outsourcing-services

A cell phone policy for call center outsourcing services is a set of documents to regulate call center agents’ cell phone usage during work hours. Phone policy is a core factor in securing confidential data, improving productivity, and applying agents to a strict work rule. Here is a cell phone policy for call center outsourcing […]

Why businesses should seriously consider outsourcing telemarketing?

OUTSOURCING TELEMARKETING

Telemarketing is an all-time effective tactic in lead generation. Although many may view it as an old-fashioned strategy, especially in the digital age, telemarketing including outbound sales and inbound sales can actually outperform a lot of modern marketing tools.  However, finding the time and resources to perfect your sales calling skills can be difficult. There […]

Keys to Building A Team of Contact Center Super Agents – An Insight from ServiceNow

4 WAYS TO BUILD A TEAM CONTACT CENTER

In the Future of the Contact Center Forecast – November 2020 edition, ServiceNow points out the four main challenges that contact centers around the world are facing post COVID-19, which are: The emergence of work-from-home (WFH) Transformation of Digital communication Rise in contact volume Revolution of customer behaviors and demands Also in this edition, the […]