Information Security: The biggest challenge for BPO providers


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We all know the powerful side of Business Process Outsourcing (BPO) services that are cost savings, higher efficiency, and allowing organizations to focus more on core business functions. On the challenging side, BPO is caught in disputes over communication issues, unforeseen and hidden costs, less control over outsourced tasks, and most prominently, IT security threats.

In this blog post, we will talk about data and cybersecurity risks in the BPO industry, especially in the context of COVID-19, in which many are working-from-home due to disruptions of businesses worldwide. 

When a company uses a supplier, it establishes technological connections with the supplier. The risk?

Sharing data, sometimes sensitive, and taking the risk of spreading it outside the company

Information Security: The biggest challenge for BPO providers
Information Security: The biggest challenge for BPO providers

It is possible that this information could be stolen by a third party, or exploited by an ill-intentioned supplier. Using a shared public network can pose a vulnerable threat to their client’s information, and storages with weak encryptions also give way for hackers to steal critical information and use it for fraudulent transactions online or in the real world. Without a VPN and strong firewall settings, their IP address, location, and data are exposed to malicious activities online. 

Most BPO companies follow the data and compliance standards set by institutions such as ISO and HIPAA. Even when working remotely, they make sure that these standards and processes are followed.

At Innovature, we successfully granted our Information Security Management System to meet the ISO/IEC 27001:2013 certificate with strictly enacted, practised and monitored policies on email, internet, physical security and mobile device. Such certification and established policies demonstrate our commitment as a premier BPO provider to give our global clients the international standard of information security.