Vietnam’s BPO industry has quickly become a top choice due to its favorable business environment and potential for growth. A list of top 10 BPO companies in Vietnam 2024 below will help you choose the best company to fulfill your needs.
Overview of Vietnam’s BPO Industry
Vietnam has become one of the top countries for the rapidly developing BPO industry. We’ve been seen as an attractive option for businesses to set up their BPO operations.
Moreover, the Viet Nam industry is growing at a rate of 30% each year, and the country is now home to over 200 BPO companies. Vietnam ‘s BPO Industry is also expected to exceed $1 billion by 2025.
Vietnam is located in Southeast Asia, making it a convenient location for businesses that want to tap into the region’s large market. Additionally, the Vietnamese government is quite supportive of the BPO industry, and has put in place policies to attract investment and encourage growth.
IT, finance & accounting, customer services, and post-production services are the top segments Vietnam’s BPO services focus on. These are the sectors in which Vietnam has a comparative advantage and high-quality services.
Thanks to positive outstanding, more and more multinational companies are increasingly outsourcing their operations to Vietnamese providers. This honor comes from several factors: the educated workforce, competitive wage rates, and the growing economy.
Vietnam has a large pool of skilled workers, many of whom are fluent in English. This makes Vietnam a great outsourcing destination. In addition, wage rates in Vietnam are significantly lower than in developed countries, making it possible to achieve significant cost savings. Therefore, it’s no longer a dream for Vietnam to become a major player in the global BPO industry.
Find out more» Business Process Outsourcing (BPO): Why Vietnam?
Top 10 BPO Companies in Vietnam 2023
Innovature BPO is currently providing Finance & Accounting, Customer services, and Post-Production Services. It was founded in 2014, with an initial staff of only 3 people, serving as an offshore team to the US market. With much effort, Innovature BPO then expanded its network to target customers in Europe, Singapore, Korea, UK, and New Zealand.
For years and up to now, the company has about 200 employees from different countries, with extensive experience in Finance & Accounting, customer services, and post-production services.
Innovature BPO’s headquarter is in Ho Chi Minh City, Vietnam, with sites in Texas, USA and Cebu City, Philippines. During its years of operation, Innovature BPO is always famous for providing clients with the best service efficiency in the shortest time.
Making a turning point, most recently, Innovature BPO has been selected as one of the recipients of HR Asia – Best Companies to Work for in Asia 2021. Innovature BPO has ISO/IEC 27001:2013 certification, and Professional Indemnity Insurance issued by QBE.
The interesting thing about working with this company is that their team is made up of multicultural experienced and young professionals from Vietnam, and the Philippines. They have come together to provide clients with top-notch business process outsourcing solutions.
The multi-language staff not only diversifies the company’s culture and services but also helps Innovature BPO best understand each client’s needs and demands.
Unlike many other rivals, Innovature BPO can provide highly customized services, so they have no problem working with large, small, medium start-ups, or even those with operating apparatus problems.
In addition, Innovature BPO’s 24/7 customer service is also an impressive feature. No matter where their clients come from or their time zone, Innovature BPO’s dedicated team is always there to support them within their time zone.
Besides, technologies are thoroughly applied by Innovature BPO, especially in Finance & Accounting services and Post-Production Services.
Although it is not a long-established business, Innovature BPO has the chance to partner with many large firms from different sectors such as fashion, finance, and even a company in the top 500 Fortune.
All these partners have given positive compliments and choose Innovature BPO as a reliable partner for long-term cooperation.
Swiss Post Solutions Vietnam
Swiss Post Solutions Vietnam is a leading IT outsourcing company in Vietnam, established in 2004 and headquartered in Ho Chi Minh, with nearly 1000 employees. This company specializes in Data Processing and Complex Business Process Outsourcing.
Swiss Post Solutions approaches quality assurance. They ensure all services meet Swiss standards for excellence and are made locally by great professionals. Being an integral part of Swiss Post Solutions, they implement “Swiss Quality – Made in Vietnam”.
The strength of Swiss Post Solutions is its large scale with extensive experience in the services they are providing, and because it is serving IT services, applying advanced technologies is one of the outstanding features of Swiss Post Solutions.
In addition, Swiss Post Solutions is highly appreciated for its excellent customer service and formal attitude and can answer clients’ inquiries 24/7.
Saigon BPO was founded in 2016, headquartered in Ho Chi Minh City, with a current size of about 1000 employees. This is a well-known enterprise providing outsourced finance, banking, and insurance services.
During its operation, Saigon BPO has won a number of impressive awards, such as “The Sao Khue award for excellent BPO service” by VINASA, or “The fastest growing IT enterprise” by HCA. In addition, Saigon BPO has also been granted the Certificate of Quality Management System ISO 9001:2015, ISO/IEC 27001:2013.
Providing financial and bank services, technology is always a top priority for Saigon BPO. Not to mention, it also has a leadership team with more than 20 years of working in the BPO industry, and a group of long-term experienced staff in finance – banking, and insurance.
With excellent expertise and 24/7 customer service, Saigon BPO is the choice of many businesses. Despite its reputation, Saigon BPO is quite limited in the service provided, making it difficult to expand the service scopes and client network from other fields.
Transcosmos Vietnam is a Japanese outsourcing company established in 1966, and has a site office in Hanoi, Viet Nam. The company currently has about 2000 employees, serving different services such as customer service, telemarketing, telesales, 24/7 contact center service, engineering solutions, etc. During over 50 years in the industry, Transcosmos achieved such honor awards: First Place Market Share Leader in Business Process Management in the Asia/Pacific and Japan Region Based Total Software Revenue for 2013 by Gartner 2014, “Intelligent Business Innovation Award” by Ebrun 2018.
Thanks to long-period experience, Transcosmos Vietnam is now present in 32 countries, with 172 sites. In addition, with the Japanese working style and long-term profession, when partnering with Transcosmos Vietnam, clients are assured of the service quality and the 24/7 customer service. And as a foreign company, Transcosmos Vietnam cannot ignore high-techs.
However, due to the large scale, it is possible that Transcosmos Vietnam is less interested in small and medium-sized business partners.
Working in the BPO field since 2017, MP BPO has 40% shareholders from companies in Japan, and has its headquarters in Da Nang, along with offices in Ho Chi Minh and Hanoi, and one office in Tokyo, Japan. With the principle of applying technology to help clients move forward, the technology factor is this company’s strong point.
MP BPO currently has more than 200 employees, providing services on Data entry, content writing, data label, translation & interpretation service, etc. Although it was founded not long ago, MP has achieved some certificates such as ISO 9001:2015 Certification Quality Management System, ISO 45001:2018 About Occupational Health And Safety (Oh&S) Management System, etc.
Founded in 2006, Bellsystem24-HoaSao, from a small office of only 30 employees, now has become a big corporation and owns about 3,500 employees with its head office in Hanoi, 10 other offices nationwide, and 100 big, small domestic and foreign partners.
Besides its leading service, Bellsystem24-HoaSao has photo-video editing and data entry services. During 15 years in the industry, Bellsystem24-HoaSao has won a number of awards such as the Strong Brand Award 2014, Gold Brand Award 2012, Top 100 Typical Trade – Service companies in Vietnam 2010, “ISO” 9001:2008″ issued by the BUREAU VERITAS.
However, Bellsystem24-HoaSao might not be good at customizing due to its large and big client base. Furthermore, they have no office in foreign markets, so it will be a drawback when working with foreign clients.
Minh Phuc (MP) is also a good candidate for businesses that need outsourcing services. Established in 2002, MP Telecom is a pioneer in Contact Centers in Vietnam.
During its development, MP Telecom has always strived to become the leading provider of Contact Center and Business Process Outsourcing (BPO) solutions thanks to the close combination of People – Technology – Solutions.
Currently, MP has about 2500 employees with a headquarter in Hanoi, and representative offices in Da Nang and Ho Chi Minh City. MP now has certification in information security and quality management systems.
This company has also had many opportunities to work with big partners. However, because they are used to cooperating with big clients, it is possible that smaller companies will not be this company’s target, leading to less customization.
Digi-Texx Vietnam was founded in 2003 with investment capital from Germany. It stands out for applying modern technology to bring the best outsourcing services to customers. The main benefits that Digi-Texx Vietnam currently provides are Data Entry and Document Processing, Contact & Helpdesk Center, Digital Solutions, IT.
With a scale of more than 1000 employees with experience in different fields, Digi-Texx Vietnam always ensures service quality, as well as the best customer care service. After 18 years of development, Digi-Texx Vietnam is now headquartered in Ho Chi Minh, with two branches in Can Tho – VietNam and Japan.
With a fairly Western and professional working style, a team of experienced professionals who can speak different languages such as German, Japanese, English, etc.
The large scale and focus on large markets such as Japan and Germany, however, make them not available to SMEs in other markets.
BEETSOFT is a trusted outsourcing partner, if you want to outsource IT-related fields. Founded in 2014, after 8 years of establishment and development, BEETSOFT now has nearly 600 employees, with the head office in Hanoi and a site in Japan. This business is also quite prominent when it can cooperate with many large and small partners from the UK, Europe, USA, Israel, Japan, Korea, etc.
Providing IT outsourcing solutions, and technology is always BEETSOFT’s priority. BEETSOFT has also won a number of awards, recognizing its achievements, such as Top 50 + 10 Leading IT Companies in Vietnam Award (2019), Sao Khue Award The most prestigious award in the Vietnamese IT sector (2018, 2019 & 2020), Ideathon Award at Hackathon (2018), Spaceshare Startup Talent (2019).
It will be quite tricky if BEETSOFT wants to expand its client base and service array due to their own focus on IT and Technology.
Thien Tu is an outstanding candidate specializing in serving call center services. Established in 2000, with 22 years in the industry, Thien Tu now has worked with different large and small partners. With such a long time of establishment, Thien Tu has been considered a big one in call center services thanks to the experienced experts and advanced technology to bring clients better services.
Thien Tu has its head office in Ho Chi Minh City – Vietnam, and another 4 branches across the country. However, even though it is a big player in call center services, the limited-service segment will cause Thien Tu to face young and dynamic competitors who provide similar services.
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We have just introduced to you the top 10 BPO companies in Vietnam. We recommend you consider highly customized companies that can serve you well regardless of how large or small your business is.