While Business Process Outsourcing (BPO) is becoming more popular, many organizations are concerned that BPO data security might be at risk. However, you don’t have to worry if you work with a BPO company that values data security and privacy.
In this article, we will discuss how BPO companies manage data security and how there is no risk in outsourcing to reputable service providers.
What is BPO Data Security, and why it is important?
The BPO data security is a service that computer programmers offer to help companies with their tech needs. It deals specifically with the protection and management of enterprise IT systems, which are comprised primarily out client-server applications running on operating system platforms as well other software packages used for daily activities such as word processing or spreadsheets among others things .
They also monitor network traffic patterns looking at who’s accessing what when; this information helps them make decisions about potential threats coming from outside sources trying access your sensitive info like credit card numbers etc., so they can take steps ahead before something bad happens.
Everything in today’s business landscape is digital. While digital data makes it easier to process, enter, store, and retrieve information, it also introduces some risks.
When data is stored on insecure databases, it is highly vulnerable to cyber-attacks, unauthorized use, data theft, and other threats.
Data security ensures that your data is not destroyed, modified, obtained, or disclosed without your permission, whether intentionally or unintentionally. As a result, businesses must incorporate data security measures into their business processes.
Data Security in BPO Companies
When you use a BPO company, you grant third-party access to your data to complete data-related processes and operations. By giving outside-the-company access to your company’s sensitive data, you want to ensure that they have strict BPO data security measures and policies to protect your information.
Any legitimate, transparent BPO firm prioritizes data security above all else. Working with a serious BPO company can help your organization secure its data even more. They are better equipped to handle data securely, using the most advanced systems, software, and programs tested for safety, security, and privacy.
A BPO company cannot call itself efficient or effective unless its data is secure. If your valuable data is breached, lost, mishandled, stolen, or destroyed, that BPO company is not fulfilling any of its duties. As a result, how BPO companies handle data security reveals a lot about their work.
Top 5 best practices to handle Data Security shared by top BPO Companies
When it comes to data security, you should enlist the assistance of professionals to ensure that nothing goes wrong. BPO companies are constantly improving their data security measures to provide the best protection for their clients’ information.
Strict BPO Data Security Policies
BPO companies must implement strong and authentic data security policies to keep their clients’ confidential data and information safe and secure. They are required to sign a legal and non-disclosure agreement with their clients and employees.
These contracts include rules and regulations that ensure data security. It implies that neither party will be involved in data misuse and that legal action will be taken if anyone attempts to breach the contract.
Moreover, a trustworthy outsourcing company is always ISO-certified, ensuring that all ISO standards and data security and confidentiality guidelines are met. ISO has a set of guidelines for maintaining the security and confidentiality of information and data. As a result, whenever you hire a BPO firm, ensure that the company has ISO certifications, which translate to a high level of security and compliance.
See more» Why ISO Certification is essential to BPO Companies?
A reputable BPO firm always invests in proper infrastructure and systems to secure data and sensitive information. Using best-in-class systems and software to store data in multiple layers of security significantly reduces the risk of data breach and speeds up retrieval.
It is recommended that you check the security systems of the outsourcing agencies before hiring them as your business partner to ensure that your data is safe and confidential.
Because many offshore agencies work in different continents and time zones, reputable BPO firms maintain a strong and secure communication channel with their clients.
Since most data is lost to eavesdroppers during discussions, these companies typically control their security protocols. They ensure the bandwidth so that no information is compromised. Furthermore, these companies provide end-to-end data encryption across all communication channels, rendering the data indecipherable to hackers.
Data Accessibility, Availability and Backup Plans
Data breaches can occur at any time. As a result, BPO companies should always have a dedicated IT team to deal with any problems that may arise.
A dedicated IT team should be on standby 24 hours a day, seven days a week, to fix any server errors or system malfunctioning. They also resolve any data loss cases as soon as possible. They are common issues for businesses, in some cases, causing them to seek technical assistance from IT outsourcing firms.
Customer Compliance Protocols
In any BPO data security setup, customer data is critical. These third-party companies must adhere to strict data control policies, have a good track record, educate customers on the best practices to ensure data security, and keep their data secure at all times.
As a service provider, you must reassure customers that their information is safe with you. Customers value proactive BPO services that tell them everything they need to know about data security without prompting.
Data security protocols will detect all suspicious network traffic and addresses that could jeopardize the security of your data. Cloud-based virtual unified threat management protects your BPO company with firewalls, intrusion detection and prevention, anti-virus and anti-spam activities.
DDoS detection and mitigation services scan your enterprise’s traffic and allow only secure connections to pass through. Enterprises can tailor security procedures to their specific needs while still enjoying low deployment costs.
There is an urgent need for data security in BPO services, with BPO data security protocols, policies, and guidelines enforced to prevent data loss and ensure a secure connection portal, and protected information security.
As a result, developing the most effective practices that align with a company’s policies, cater to internal security, keep hackers at bay, and ensure complete protection of customers’ and clients’ critical data is a must. Luckily, modern data security protocols can aid in this endeavor.
At Innovature BPO, we have very strict IT Safeguards and Policy, with Information Security Management Systems (ISMS) being maintained effectively under ISO/IEC 27001:2013 standards.
Hope our shared insights above about ISO Certification might help you find the best outsourcing partner that values your BPO data security and apply the necessary IT policy to protect them the best.