What is Business Process Improvement (BPI)? Is it the solution for efficiency and productivity?


Table of Contents

Business process improvement is habitually identifying, analyzing, and improving business processes to optimize performance. Businesses that commit themselves fully to this realm will be able to improve their quality and reduce waste by fixing any issues before they arise. In this article, we will discover the details of business process improvement.

What Is Business Process Improvement (BPI)?


Business Process Improvement (BPI) means taking an approach used within organizations that help them identify inefficiencies within their company’s operations by redesigning existing processes while also enhancing effectiveness & optimizing output outcomes.

You have to classify the business activities into one of the categories:

  • Operational – the most popular tasks repeating every day.
  • Management – focus on human resource development, budgeting, corporate governance
  • Supporting – all other tasks not classified into the previous categories, like recruiting, accounting, tech support, and others.

If you want to ensure that your processes operate at their most efficient level, then managers and employees need to implement process automation software. This way, they can identify any potential flaws in the system before things go south.

The purpose of Business Process Improvement

The primary objective of BPI is to make your organization more efficient. By identifying problems in processes, you can take corrective actions that will improve performance and efficiency for both formal and informal tasks.

It helps them to cut costs, eliminate redundant efforts, ensure continued adherence to workflows and better compliance with rules and regulations, improve the quality of their products or services, reduce errors, and speed output.

Improving business processes is a valuable tool in modern-day competition. It can help enterprises meet customer demands and goals more effectively while also creating value through its ability to fine tune how they operate—ensuring that an organization will be positioned well against other companies vying for similar opportunities within today’s technology-driven environment.

BPI techniques provide many benefits, such as improving efficiency or reducing waste by pinpointing areas where improvements need to be made, so you don’t get left behind.

Type of Business Process Improvement

Formal Processes

Formal processes are often documented and follow well-established steps. These can be referred to as procedures. For instance, when a company has set out specific ways, they will receive or submit invoices to maintain their business relationship with clients without hassle from either party involved.

Formalizing processes is a great way to ensure that all steps are completed satisfactorily. This can be especially important when it comes to anything involving employee or customer safety, legal issues like financial considerations, and other critical functions such formalities which need formal treatment before they’re fully effective.

Informal Processes

Informal processes are essential for achieving goals because individuals or groups can create them within organizations without written instructions.

Processes are a way to streamline work for individuals and teams. When everyone follows well-tested steps, there’s less error propagating through the system leading to delays or duplicated effort while also making staff happy with their job.

Benefits of Business Process Improvement

Increase productivity and efficiency


Businesses that want to be more efficient and productive can improve workflow processes by utilizing business process improvement techniques. These practices support teams through tools for enhancing their work, which helps remove inefficiencies before they become problems with an organization’s overall performance metrics or revenue cycle time goals.

In addition, it provides insights into delivery trends, so you can predict future issues and adapt your Workflow process to ensure there aren’t any bottlenecks along the way.

Faster time to market

By adopting tools such as Scrum, Kanban, and Gantt chart to improve processes in your company, you’ll be able to deliver software applications with a much faster time-to-market. These advanced techniques help identify obstacles sooner so they can get resolved before it impacts the overall delivery date of a project or product.

Customers will appreciate this increased efficiency because we provide high-quality services at affordable prices and ensure those solutions come suitable when expected.

Improve product quality

Some of the most important aspects of product quality are testing methods. By using improved Business Process Improvement, you can increase your company’s assurance that products will only go into production once they have been checked for performance and security issues.

Increase customers satisfaction

It’s not just about the quality of your product or service. It’s also important for businesses to consistently deliver on time so people will continue coming back.

Improve employee morale

Improving employee morale is vital to the success of any company. When employees have low confidence, they are less likely to be productive and innovative, which hurts their productivity and that organization’s bottom line. Processes need improvement if you want your workers’ spirits high so everyone can contribute fully to a successful endeavor.

Competitive advantage

Differentiating your company from the competition is about creating a uniqueness that can set you apart. For this strategy to work, it’s important not just where every process improvement project goes but also how they are concentrated in key areas of weakness or opportunity – like customer service and manufacturing plants.

Business Process Improvement Methodologies

Agile management

Agile management is a business approach that brings cross-functional teams together to work on short production cycles called “sprints.” These sprints either improve or add technology features and functions to enhance your company’s processes.

Lean management

Lean management is grounded in manufacturing, and it’s all about reducing waste. The Lean Manufacturing processes promote continuous improvement by using the fewest resources possible to achieve an end product. They also help you figure out how best to use your time.

Six sigma


Six Sigma is a methodology popularized in the manufacturing industry for use with data and empirical analysis. The Six sigma adherent uses DMAIC – define, measure, analyze, improve, control to study their process and optimize it where necessary. So they can achieve better results from fewer resources or cost structures involving more efficient usage of those same materials/assets at hand.

DMAIC consists of several steps:

  • Define the problem,
  • Measure the current metrics related to the activity and the metrics after the improvement,
  • Analyze the inconsistencies and defects that the job has,
  • Improve
  • Control to ensure that the entire system works efficiently.

Theory of constraints (TOC)

The Theory of Constraints is a methodology that enables managers to identify the most significant constraint currently blocking improvements or organizational objectives and then focus on improving processes until they’re resolved. The process has been proven effective because it prioritizes what’s necessary over everything else, which helps organizations reach their full potential while reducing time spent waiting for equipment delivery from outside sources.

In most cases TOC is based on the Five Focusing Steps methodology, which presumes:

  • Identification of the bottleneck
  • Elimination of this constraint
  • Alignment of all other activities with the constraint’s correction
  • Realization of other possible actions to eliminate the bottleneck
  • Movement to the new inefficiency

You have to remember that TOC is continuous. Once one constraint is eliminated, the other bottleneck comes into the TOC’s focus.

Total Quality Management (TQM)

The goal of TQM is to make every department responsible for increasing customer satisfaction. This business process improvement methodology requires that each employee work towards improving the overall quality and value offered by your company, which includes being keenly aware of how they can contribute to delivering on these goals.

Business Process Improvement Techniques


Lean/Agile teams often use the visual workflow management tool Kanban to visualize and manage their work. This method of managing processes can be beneficial for process improvement. Because it allows the team members an easy way to identify each step in your specific tasks.


To make change for the better and always be looking to improve, the original Japanese word for “kaizen” means “change” or ‘to alter.’

Kaizen, or continuous improvement, is both a mentality and a practice. The Kaizen mentality encourages people to:

  • Identify sources of waste
  • Improve process flow
  • Increase value creation in their everyday work

You can use two processes to improve your company’s efficiency: process improvement and flow-kaizen. Process improvements refer to minor changes made within a specific task level. Flow Kaizen refers to the flow of information and materials through the entire value stream. Both process Kaizen and flow Kaizen are essential for real continuous improvement.

Plan Do Check Act (PDCA)


The PDCA cycle is a proven framework that you can use to execute your efforts in Business Process Improvement. It stands for:

  • Plan: Create a plan to achieve a goal.
  • Do: Implement the plan.
  • Check: Measure and analyze the results. Compare them to your anticipated results and reflect on discrepancies between the two.
  • Act: Implement necessary adjustments to achieve the intended goal.


5S is a proven methodology used for decades to encourage cleanliness and order in the workplace. The five steps of this system start with S in their original Japanese:

  • Seiri > Sort
  • Seiton > Set in Order
  • Seiso > Shine
  • Seiketsu > Standardize
  • Shitsuke > Sustain

5S helps to create an organized, orderly, and efficient workspace to help teams operate efficiently and productively.

Value stream mapping

Value Stream Mapping is a highly effective technique for business process improvement that helps companies visualize how they create and deliver value. This can be done at the organizational level, where it has been proven most successful in assisting organizations to optimize their flow of profitable goods or services through all steps within production processes with increased efficiency leading to greater agility which will ultimately lead them down an improved path towards success.

Business Process Improvement Steps

Step 1: Mapping

Mapping is an essential first step in the process of eliminating waste. It visualizes all operations within your organization and determines which one needs optimization and how to get there – whether through manual or automated mapping software.

Step 2: Analysis

The analysis begins with understanding all the tasks within an organization’s workflow. It would help if you asked responsible people and yourself some complicated questions to get started.

  • Does our company have jobs that are taking longer than required?
  • In case we miss deadlines, what are the factors causing these situations?
  • What are the main factors influencing the inefficiencies within the organization?
  • Do we have activities critical for the financial state of the organization?
  • Why do some tasks impact the organization’s effectiveness more than others?

Step 3: Get buy-in

The more you think through these questions, the better your understanding of where to start.

The next step is to get buy-in from your boss. You need resources for this, so you will have to secure approval of the action plan before implementing it in production. When you present the situation to the senior manager, please show the following:

  • The inefficient activity within the current workflow
  • The impact of the existent constraint on the entire cycle of the company’s production
  • The impact of regulation on customer value.
  • You must make this clear to management, stakeholders, and the employees involved in these activities.

Step 4: Implement

To successfully implement changes, you need a plan of action. You should start small and test your new strategies in different areas before renovating more widespread or implementing large-scale initiatives across all organizational projects. This will allow necessary adjustments along the way so that when it comes time, put into practice what has been learned from these initial tests without wasting resources on anything nobody wants.

Step 5: Review and Refine

The fifth step is to review and refine your change. You have to make sure that it’s been successful before continuing with other company activities, or else problems may arise later down the line.

Best Practices for Business Process Improvement

  • Innovative companies ensure their processes are well-documented and have good visibility into the workflows that make up those processes.
  • To avoid the hassle of wondering, “What if…?” It is best to take an analytical approach and identify opportunities for improvement.
  • The commitment to adequate resources will help BPI continue as an ongoing exercise within the organization.
  • Improve your process by getting input from the people who are already involved in it.
  • Stakeholders should be made aware of any improvements to provide buy-in.
  • To stay competitive, it’s essential to invest in adequate training to ensure employees are prepared for implementation. This way, they can successfully apply any improvement strategies without issue or confusion.
  • Keep an eye on the results to ensure compliance with recent changes in workflow.
  • When making improvements, establish metrics that will measure the success of those changes to gain executive support for additional BPI projects.
  • Incorporate the BPI discipline into an overall BPM practice.

The only way to simplify the BPI in the future is by continuously monitoring how well your business processes are working. You can do this with automation software that provides analytics and creates interactive reports on what’s happening inside a company. This allows them to optimize their workflow at all times, so no efficiencies don’t happen.