CUSTOMER SERVICES

We effectively assist the customers in need by addressing their issues and quickly and efficiently handling them. We help our clients meet customers’ high expectations and successfully expand their global footprints.

CALL CENTER

Customer Services

Innovature BPO is your guide to outsourcing
voice or non-voice customer support. We provide professional, customized services to
meet your call center standard and customer
satisfaction for your business.

Innovature BPO takes great pride in our
team of BPO professionals who have been in the industry for many years. We have the
most experienced call center representatives
from Vietnam, China, Korea, and the Philippines working for you.

We offer our clients top-quality call center
services at affordable rates, giving them a
faster return on investment (ROI).

Our Inbound Support Solutions

  • Live Chat
  • Technical Support
  • Social Media Channel Management, etc

Our Outbound Support Solutions

  • Telemarketing
  • Telesales, etc.

DATA ENTRY

Data Entry

Managing, checking, or mastering data while maintaining 100% accuracy could be problematic to some businesses, especially
those needing intense attention to detail and periodical data cleansing.

At Innovature BPO, we offer excellent data
management tasks such as:

  • Data Cleansing
  • Data Processing
  • Data Classiffcation
  • Data Conversion
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VIRTUAL ASSISTANT

Virtual Assistant

A virtual assistant can do several things in
your business. In old-school principles,
they usually help with admin work that a
receptionist or office administrator would
normally do within a standard business
office.

What a virtual assistant can do for your
business depends on your requirements,
their skills, and capabilities. At Innovature BPO, our virtual assistants are not only capable of administration tasks but also support client’s business activities such as:

  • Lead generation
  • Data mining
  • Email marketing

All can be measured and evaluated based
on the SLAs we build for you.

LANGUAGE SOLUTIONS

Language Solutions

By converting and localizing the nature of a
language to another language, our Customer Services & Linguist Team can deliver both voice and non-voice support to you in multiple languages such as English,
Vietnamese, Korean, Japanese, Chinese, etc.

Our solutions

  • Over the Phone
  • Interpretation (OPI) Document Translation

IT HELPDESK

IT Helpdesk

We are offering easy, cost-effective ways with modern technical support so that our clients can free their inner staff to focus on value-added priorities.

Innovature team provided the overachieve target that we have expected. We are very happy to work with them, their team is very quick to respond and very supportive. we get very good experience to work with their team.

We look forward to continuing to grow our business with them and looking forward to growing with them in the future.

” 

NATACHA M.

Marketing Specialist – Global Software Company

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Innovature BPO supports our Onboarding team with day to day task items including reporting, customer follow up, auditing operational items and document processing. They are quick learners, works efficiently and effectively with our processes, reliable and has extensive customer service experience.

We are pleased to work with Innovature BPO and look forward to grow with the team.

HASHINI

Onboarding Manager

BPO Insights

CUSTOMER SERVICES SERVICE MODEL

Customer Services Service Model

OUR CLIENTS

InDriver
Southern Marsh
Gubelin
Sudara
Philip Model
Yours
Ayu Pearl
General Pants Co.
Oroton

SYSTEMS WE ARE EXPERIENCED

Workday.
Quickbooks
SAP
Paycom
SAP Fieldglass
Deskpro
erecruit
SAP Concur
Beeline
Stampli
Salesforce
Intacct
Photoshop
Lightroom
Capture One

get started with us today

Our team commits with a higher level of customization, accuracy, timeliness, and creativity that delivers the right values you expect.