A DIVERSE, QUALIFIED TEAM IN A 24HOUR OFFICE

Our innovative team commits to providing you with high-quality, cost-effective, transparent but secured services.
We consistently make every effort to build reliable and long-term relationships with our clients, our business partners and our employees.

OUR VISION

Innovature BPO provides business and technology outsourcing services to clients in North America, Australia and APAC markets. 

We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. 

Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.

OUR PEOPLE

We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding.

OUR CLIENTS

Our clients are our business partners. We are committed to deliver what we promise and add values that go beyond what are expected.

INTEGRITY

We conduct our business in accordance with the highest standards of professional behavior and ethics. We are transparent, honest and ethical in all our interactions with clients and employees.

INNOVATION

Innovation and continuous improvement are at the heart of everything we do. We continuously strive for creativity, effectiveness, and efficiency within our company to help create innovative solutions for our business partners.

 

OUR PEOPLE

We have a diverse and multicultural team that includes both experienced and young professionals from Vietnam, Korea and Philippines who are dedicated to working together to provide you with the highest quality business process outsourcing solutions.

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Thuy Doan e1606794666849

I strongly believe that Vietnam, a country with smart and talented young professionals, can compete with BPO giants like India and Philippines in outsourcing services that offer high level of customization, accuracy, timeliness and creativity.

” 

THUY DOAN

Founder & CEO of Innovature BPO

Innovature BPO team who we are

OUR JOURNEY

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2015

Company set up in Vietnam with 3 employees in the Accounting team, working as an offshore team to the U.S market.

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2016 - 2017​

New offshore Customer Service team set up to support the U.S market.

IMG 0378 1

2018 - 2019

Explored UK and Korean markets, new offshore Data Entry and Customer Service teams launched.

Expand offshore Accounting team to support clients in Singapore.

2019.2

2019 - 2020

 Explored Australia and New Zealand markets, new offshore Post Production services launched.

Set up new office branch in Cebu City, Philippines, to attract a new talent base.

2021 3

2021 - 2022

Innovature BPO has been selected as one of the recipients of HR Asia – Best Companies to Work for in Asia 2021 (Vietnam Edition).
This award is given to companies with the best HR practices, high levels of employee engagement, and excellent workplace cultures.

Milestone

2022 and onwards

 We aim to be Vietnam’s top BPO company in Finance & Accounting Services and expand our BPO services into other industries.

CERTIFICATIONS & AWARDS

INNOVATURE-BPO-ISO-Certificate
ISO-IEC-27001-INNOVATURE-27.09.2021

iso/iec 27001:2013

issued by
iso logo registered trademark

After undergoing the 2nd surveillance audit in September 2021, Innovature BPO has successfully proven that our Information Security Management Systems (ISMS) are being maintained effectively under ISO/IEC 27001:2013 standards. 

Once again, this awarded certification demonstrates our commitment as a premier BPO provider.

As part of our continuous efforts to provide our clients and partners with the highest standard of Information Security, we ensure international standards of protection in our intellectual Accounting property, Financial database, Call Center contact list, sensitive electronic data, and digital files as well as our clients’.

About ISO/IEC 27001:2013

ISO 27001 is the international standard which is recognized globally for managing risks to the security of information an organization holds. Certification to ISO 27001 allows a company to prove to its clients and other stakeholders that they are managing the security of their information.

ISO 27001:2013 (the current version of ISO 27001) provides a set of standardized requirements for an ISMS, including the following seven sections:

  1. Context
  2. Leadership
  3. Planning
  4. Support
  5. Operation
  6. Evaluation
  7. Improvement

The standard adopts a process based approach for establishing, implementing, operating, monitoring, maintaining, and improving ISMS.

Professional Indemnity Insurance

issued by

Innovature-outsourcing-Vietnam_HR-Asias-Best-Companies-to-Work-for-in-Asia-2021

‘Best Companies to Work for in Asia’ by HR Asia

We are one of the 115 recipients of HR Asia’s ‘Best Companies to Work for in Asia 2021′ Award, Vietnam Edition. This award recognizes companies that have shown world-class HR practices, high levels of employee engagement and workplace excellence, while displaying demonstrable empathy and care for their employees. 

About the Award

For the first time ever, over a hundred Vietnam based companies have been named the ‘Best Companies to Work for in Asia’ by HR Asia. 

Buoyed by a resurgent economy and a more competitive talent market, companies in Vietnam are pulling out all the stops to attract and retain their top talents. A total of 115 companies won the awards this year, compared to 66 last year. 

Among the participating countries this year, Vietnam have the most number of winners, ahead of Taiwan with 96 winning companies. This is the fourth year that the awards are held in Vietnam.

This year, 30,000 employees from 581 companies in Vietnam responded to HR Asia’s proprietary Total Engagement Assessment Model (TEAM) survey. The in-depth analysis provided companies with a unique 360-degree insight into their employees’ engagement, motivation and expectations as well as comparative data against industry and market averages.

Reference

(Oct 08, 2001). Vietnam Employers Remain Committed to Employee Engagement. HR Asia. https://hr.asia/hr-asia-best-companies-to-work-for-in-asia/vietnam-employers-remain-committed-to-employee-engagement

LEADERSHIP TEAM

Thuy Doan e1606794666849

THUY DOAN

Founder & CEO

Ella Nguyen Innovature BPO 1

ELLA NGUYEN

Co-founder & COO

OUR MEMBERSHIPS

Best Companies to work for in Asia 2021 by HR Asia

OUR CLIENTS

InDriver
Southern Marsh
Gubelin
Sudara
Philip Model
Yours
Ayu Pearl
General Pants Co.
Oroton

SYSTEMS WE ARE EXPERIENCED

Workday.
Quickbooks
SAP
Paycom
SAP Fieldglass
Deskpro
erecruit
SAP Concur
Beeline
Stampli
Salesforce
Intacct
Photoshop
Lightroom
Capture One

 

get started with us today

Our team commits with a higher level of customization, accuracy, timeliness, and creativity that delivers the right values you expect.