Why is it essential for BPO Companies to have ISO Certification?


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Certification ensures that BPO companies in these sectors are well-versed and certified. It also helps prevent fraud, safeguarding consumers from being exploited or scammed while they can rest easy knowing there are parameters for the credibility of brands.

BPO certification has become essential to ensuring quality services across various industries—especially those related to telecommunication, where errors have caused significant problems over time. 

In this article, we find out why ISO certification is necessary for BPO organizations?

What is an ISO Certification?

The International Organization for Standardization (ISO) is an international group that develops standards to ensure the quality of products and services. Companies can get certification through this organization if they meet specific requirements, proving their credibility as businesses dedicated to high performance in all aspects, including economic efficiency.


An ISO-certified company means it has passed rigorous inspections explicitly designed for each industry’s needs – thus gaining assurance from both customers who purchase goods or rely on services provided by these providers; suppliers seeking contracts with clients based upon mutual trust worth building over time via Performance Management Systems – Practices certified under Local Processes.

There are more than 100 ISO certifications for various industries and sectors. The numbers after the letters represent what type of qualification a business or individual holds – they help others know how reliable you are.

ISO 9000 family

Companies that have world-class quality management systems are granted this classification. ISO 9001:2015 is the most popular certification in the 9000 family and can be used by any company regardless of industry or type; it’s accredited to entities with strong consumer-based principles and approaches.

ISO 27000 family

The ISO 27000 family of standards is famous in the information technology industry. The broad range and high number make it customizable to any company’s needs, with over 22 thousand certifications available worldwide.

The need for ISO Certification

Higher Quality in your Customer Services Management

Outsourcing customer care allows you to invest in high-quality services that will improve the quality of each interaction. This can make a world of difference for both customers and employees, as they can deliver top-notch service with little cost involved.

Avoid Resources Waste

Implementing the ISO requirements will help you identify waste areas within your company and implement a plan to reduce them. With this, every element in business can be made efficient enough so that it is minimal or no unnecessary expense incurred on anything.

When most people think about BPO, they tend to imagine a scenario in which employees are sent abroad for some reason. They might even consider it an unnecessary waste of resources and time because companies can just as quickly do everything themselves without resorting to this outsourcing option. But with ISO present on any given project or program these days (and there’s no way around compliance), multinational firms cannot provide low-quality services; their certification will be forfeit if found guilty.

Identify your Risks and Opportunities in your Operations, leading to enhanced, efficient workflows

The ISO process is the best way to ensure quality issues do not arise. BPO companies can identify potential risks in your organization before they become significant problems and handle them with discipline so you can reach common goals together.

When a BPO company takes on new clients, the first thing that their team does is assess your risk. Risk can be mitigated or eliminated through thorough planning and effective decision-making before beginning any partnership with you.

BPO companies can help you to identify and analyze opportunities for your business. And then, they will show how best to take advantage in an organized fashion.

The Benefits of ISO Certification


Effective Quality Management System

ISO standards require you to monitor, measure, and analyze the efficacy of your quality management system. As a result, you can develop performance metrics that will help assess how well you are doing to make decisions based on what’s practical for you.

The data from your company’s metrics can be a great resource to help you identify areas that may need improvement and find out how best to spend limited resources. With this information, it is possible for marketers or sales managers alike to have more knowledge on what products are successful in generating leads because they will now know which ones weren’t such as strong points of their businesses before relying solely upon word-of-mouth recommendations alone.

More confident being reliable and well-organized company, leading to clients’ comfort and satisfaction

ISO certification is a way to show customers that your business has been tested and found reliable. It also increases revenue for the company because people are willing to pay more when they know there will be no surprises on their end or within its product itself.

Enhanced Overall Information Security

The importance of information security management systems cannot be overstated. For this reason, all companies, regardless of size or industry sector, must implement an effective ISMS to protect client data from unauthorized access. All LPO organizations are required by law (Fernando effect) to have their certification before they can begin working on behalf of other clients whose personal information could potentially be compromised during transmission across borders.

The ISO/IEC 27001:2013 certification is the gold standard for information security management systems. An LPO company will be able to enhance its credibility and validity as a result of this international standard which talks about how companies should set up, use, or keep track of any risks they may encounter while handling sensitive personal data within an ISMS framework.

Innovature BPO’s ISO/IEC 27001:2013 Certificate 

ISO/IEC 27001:2013 is an international standard that provides best practices for an information security management system (ISMS). Innovature BPO has met the requirements of this standard and has been awarded the ISO/IEC 27001:2013 certificate. This ISO certification demonstrates our commitment to protecting our clients’ data and ensuring their information’s confidentiality, integrity, and availability. 

ISO/IEC 27001:2013 is a globally recognized standard, and we are proud to be one of the few ISO-certified companies in the Philippines. We will continue to uphold our clients’ highest standards of security and privacy.