Top 16 Healthcare BPO Companies To Partner With 2025

The healthcare industry continues to face growing demands—rising operational costs, complex regulatory requirements, and the ongoing need to deliver high-quality patient care. In response to these challenges, many healthcare providers are turning to Business Process Outsourcing (BPO) as a strategic solution.

Healthcare BPO allows organizations to streamline administrative functions, enhance efficiency, and stay compliant, all while focusing more on what matters most: patient outcomes. From medical billing and coding to claims processing and customer support, BPO partners bring the specialized expertise and scalability needed to navigate today’s healthcare landscape.

In this article, we’ve compiled a list of the Top 16 Healthcare BPO Companies in 2025—industry leaders that are helping healthcare organizations stay agile, compliant, and efficient in a rapidly evolving market.

How to choose a good Healthcare BPO Partner

There are numerous BPO firms to choose from. So, how do you pick the best one?
Find healthcare BPO partners who have:

HIPAA compliance

Any healthcare BPO company you work with must be HIPAA compliant.

What difference does it make?
Because the healthcare industry is mainly digitized, there are numerous privacy concerns regarding patient data.
The Health Insurance Portability and Accountability Act (HIPAA) governs how businesses handle patient information. Any medical company or health practitioner who violates this law faces serious criminal charges and fines of up to $50,000 per violation.
BPO companies must have strict security measures to protect patient data to be HIPAA compliant. Hiring a HIPAA-compliant service provider will ensure that your patients’ information is never compromised.

Track record applied

The potential healthcare BPO should have a long track record of success and be willing to provide references to interested healthcare companies. Obtaining references means that these providers can reveal whether the third-party vendor provides excellent services or meets the expectations and goals of clients. References also inform the BPO that its former clients can be contacted for additional research and background checks to ensure continued good performance.

Quality of work

Outsourcing services to a quality-oriented external provider is one way to address this prevalent issue. Certain areas of the vendor’s processes, such as its training framework and opportunities, team performance monitoring, and quality reports to clients, to name a few, should be scrutinized by healthcare organizations. To ensure that employees are following the most recent protocol.

Healthcare expertise

Healthcare BPO firms are distinct from other BPO firms.
Healthcare BPO firms, unlike regular BPO firms, must undergo rigorous training rounds to ensure that they know what they’re doing. They must understand medical codes, have departmental knowledge, and adhere to government laws and regulations.
Before selecting a healthcare BPO provider, you should confirm their expertise by:

• Analyze them thoroughly, just as you would when hiring employees.
• Checking online reviews and ratings, and getting referrals from peers in the industry.
• Checking to see if they have a proven track record of balancing professionalism and cost.
• Remember that if a service provider has had previous success in this field, chances are they can help you as well.

Customer service

When outsourced healthcare provider-related workers provide excellent customer service, it promotes patient loyalty and retention.
Healthcare organizations must also ensure that their BPO partner has an adequate customer service process flow. This process streamlines the large volume of call centers’ work, such as billing issue resolution, new account creation, technical assistance, and other healthcare-related concerns.

Implementation and communication methods should be as seamless as possible

The ideal healthcare outsourcing partner should have efficient and seamless implementation and communication processes that improve the patient and customer experience. In this regard, the prospective healthcare BPO should use cutting-edge office phone systems to provide high-quality customer service.

Financial efficiency

The healthcare industry, like all others, is a business. The ability of the healthcare BPO to help manage the provider’s revenues and expenses is critical to the provider’s business success.
The third-party vendor should have extensive experience streamlining processes and lowering costs while providing above-average customer service. It should also be constantly looking for ways to improve efficiency at all levels and be capable of dealing with unexpected financial issues.

Good English skills

Healthcare organizations should look for BPO firms in non-English speaking countries that use English as a second language. For example, more than 90% of Filipinos speak and understand English. Filipinos have an outsourcing advantage over other countries due to their ability to adjust their English accents and speak in different conversational tones.
Healthcare providers should consider working with an external vendor who provides accent-neutralization training and has a fluent workforce in English (speaking, reading, writing, and listening skills).

The Best Healthcare BPO Service Providers in the World

Infosys BPM

For clients all over the world, the company provides integrated business process management (BPM) solutions. The BPO assists clients in meeting cost-cutting objectives, improving process efficiencies and effectiveness, and providing an exceptional customer experience. It operates 35 delivery centers in 14 countries and employs approximately 48,000 people of 120 nationalities. According to the company, Infosys BPM processes six million claims annually and provides data management services to at least 15,000 providers.
Outstanding healthcare BPO services include:

• Claims management
• Provider network management
• Member management
• Care management
• Plan management
• Benefit management.

Hugo

Hugo is a US-headquartered healthcare BPO with delivery hubs across Africa, serving high-growth and enterprise healthcare brands. It has powered over 100 million customer interactions to date, maintains a 98% agent retention rate, and was recognized by Clutch 100 as one of the fastest-growing BPOs three years running while remaining HIPAA, ISO 27001, and SOC 2 Type II certified.

Central to Hugo’s model is HugoSphere, a proprietary talent pipeline that sources university-educated agents, trains them on client-specific healthcare workflows, and certifies them before deployment. Agents are assigned exclusively to one client rather than shared pools, driving the continuity and scalable, consistent patient experience that regulated healthcare programs depend on. Pricing is transparent, from $11/hour, with a 30-day trial available.

Outstanding healthcare BPO services:

• Appointment coordination and patient onboarding
• Care navigation and care plan coordination
• Prescription refill management
• Telehealth support
• Provider onboarding and credentialing coordination
• Medical billing and claims support
• Documentation follow-ups and QA / compliance monitoring
• 24/7 HIPAA-compliant omnichannel patient support (voice, chat, SMS, email) in 60+ languages

HCL Technologies

With its digital technology transformation approach, HCL, a global IT services company, assists businesses in re-inventing their operations. The India-based company operates in 32 countries and employs over 110,000 people of various nationalities. It provides comprehensive and multiservice delivery in a wide range of industries, including life sciences and healthcare, telecommunications, travel, transportation and logistics, manufacturing, publishing, and media.
HCL provides an integrated portfolio of services through a growth strategy known as Mode 1-2-3. Mode 1’s goal is to help clients’ businesses and IT systems become more lean and agile. Mode 2 focuses on customer-centric and outcome-oriented services, whereas Mode 3 focuses on driving the business and IT ecosystem.
Outstanding healthcare BPO services:

• Cost management
• Consumer experience
• Care delivery
• Digital analytics
• Application services
• Infrastructure services
• Digital process operations
• Research and development services

Sutherland Global

Sutherland Global has been serving industries such as healthcare, insurance, technology, retail, logistics, hospitality, banking and financial services, and telecommunications for over 35 years. It is a digital transformation company that provides artificial intelligence (AI) and automation-focused services, platforms, and products.
The company, which employs approximately 38,000 global professionals, has a digital backbone that spans over 140 countries, 61 digital centers worldwide, and over 43 million monthly transactions.
Outstanding healthcare BPO services:

• Revenue cycle management
• Provider data management
• Claims processing
• Experience consulting
• Contact center
• Coding, analytics
• Health information management
• Population and payment services

Xerox

Xerox Holdings, headquartered in Connecticut, sells print and digital document products and services in over 160 countries.
Affiliated Computer Services was purchased by the Fortune 500 company for more than $6 billion in 2010. Six years later, it spun off its business process service operations into Conduent.
This new company provides various healthcare services such as patient support, medical billing, Medicaid screening, customer experience management, pharmaceuticals and life sciences solutions, and community health management.
Outstanding healthcare BPO services:

• Health records automation
• Virtual health consulting
• Virtual clinic
• Interface design and development
• Digital patient
• Workflow automation solutions

Omega Healthcare Management Services

The company provides various outsourced solutions that use automation, analytics, and proprietary technologies. The nearly two-decade-old BPO specializes in revenue cycle management business processes and employs over 17,000 people across the Philippines, India, and the United States.
Omega Healthcare also focuses on coding and collections processes, medical billing, and revenue cycle automation tools to reduce costs. It provides virtual nursing services such as clinical documentation improvement, avoidance of readmissions, triage, and care continuation.
Outstanding healthcare BPO services:

• Payment posting
• Medical revenue cycle management
• Patient support solutions
• Insurance verification
• Medical coding and billing
• Account receivables analysis and management
• Charge entry
• Insurance and patient follow-up

SYKES Enterprises

SYKES, a subsidiary of the Sitel Group, is one of the largest providers of customer experience solutions. The merger increased the total number of employees to around 160,000 worldwide. Every day, the company serves millions of customers in over 50 languages.
SYKES, a provider of customer engagement services to the world’s top 2,000 companies, provides multi-channel demand generation and assists its clients and partners with customer relationships, care, and support.
Outstanding healthcare BPO services:

• Claims inquiries and processing
• Telehealth
• Lifestyle and wellness coaching
• Scheduling
• Billing plans
• Prescription drug assistance
• Healthcare system navigation
• Mail-order Rx support

Firstsource Solutions

Firstsource is a global BPO provider of over 100 businesses, including 17 Fortune 500 companies and nine FTSE 100 companies. It’s a branch of the Indian multinational conglomerate RP-Sanjiv Goenka Group. With more than 28,000 workers in India, the Philippines, the United States, and the United Kingdom. This company serves a variety of industries, including healthcare, media and technology, banking and financial services, and communications.
Firstsource employs the “Digital First, Digital Now” strategy, which is a technology-based solution that streamlines complex business processes, improves customer experience, and generates value across business operations.
Outstanding healthcare BPO services:

• Claims operations
• Broker management
• Risk adjustment
• Appeals and grievances
• Patient outreach,
• Medication adherence
• Telehealth support
• Provider life cycle management
• Medical billing

Genpact

Genpact was founded as a subsidiary of General Electric in 1997 and became an independent company in 2005. It is a professional services firm with over 90,000 employees and operations in over 30 countries.
The publicly traded company specializes in delivering digital transformation through analytics, AI, and consulting skills to clients and partners to reinvent their business processes. Its healthcare solutions aid in reducing revenue loss and improving margins by supervising more than 35 million claims transactions, arbitrating at least one million each year.
Outstanding healthcare BPO services:

• Procurement and accounts payable processing
• Enterprise performance management
• Record to report (R2R) processing
• Analytics services are the most common

Accenture

Accenture is a global leader in the provision of low-cost healthcare services. It provides medical and administrative services in over 45 countries worldwide, including India, the Philippines, and the United States.
Outstanding healthcare BPO services:

• Medical billing and account services
• Claims processing
• Medicare services
• Pharmacy benefits management
• Cash flow improvement analytics

Parexel International

Parexel, founded in 1982, is a clinical research organization that provides consulting expertise and clinical development services to clients worldwide.
The Massachusetts-based company assists customers in the biopharmaceutical and life sciences industries and translates scientific discoveries into new treatments. Its technical, functional, and therapeutic capabilities include regulatory consulting services as well as the application of real-world insights to distributed clinical trials.
Furthermore, the healthcare provider focuses on early and late-phase clinical research, patient and site recruitment, biotechnology, medical device consulting, regulatory and product development consulting, and eClinical solutions.
Outstanding healthcare BPO services:

• Clinical monitoring
• Clinical study and project management
• Data management
• Statistical programming
• Biostatistics
• Pharmacovigilance
• Regulatory operations
• Medical writing
• Medical affairs
• Translational medicine

IBM

IBM, headquartered in New York, is a cloud platform company and the world’s largest technology and consulting employer, employing over 350,000 people in approximately 170 countries and 12 research laboratories across six continents.
IBM Watson Health is a company division that provides healthcare solutions and clinical and medical research to clients through data analytics, cloud computing, and AI. These cutting-edge technologies enable Watson to help healthcare providers predict future outcomes, maximize workforce time, and streamline complex processes.
Outstanding healthcare BPO services:

• Healthcare digital transformation
• Patient engagement
• Revenue cycle management
• Healthcare data management
• Clinical trial optimization

UnitedHealth Group

UnitedHealth Group is a healthcare conglomerate with two divisions that offer a diverse range of products and services. Optum specializes in information and technology-based health services, and UnitedHealthcare, which provides benefits and healthcare coverage, is one of them.
The diversified public company, founded in 1977, employs approximately 340,000 people who collaborate with governments, partners, and providers to serve 146 million clients around the world. It is the world’s eighth-largest corporation, the second-largest healthcare company by revenue, and the largest insurance firm by net premiums.
Outstanding healthcare BPO services:

• Analytics
• Revenue cycle management
• Purchasing and claims processing
• Ambulatory care coordination
• Utilization management service
• Health insurance plans
• Medicare
• Medicaid
• Dental
• Vision
• Supplemental plans

Invensis

With over 16 years of experience, Invensis provides global healthcare BPO and patient support services. The organization is HIPAA compliant and ISO 9001 and 27001 certified.
Outstanding healthcare BPO services:

• Medical coding and billing
• Claims processing
• Data entry services
• Revenue cycle management (RCM)
• Payment posting and charge entry services

WNS Global Services

WNS offers a variety of healthcare services to meet the needs of businesses all over the world. They also provide technology solutions to help healthcare providers increase their market share.
Outstanding healthcare BPO services:

• Medical transcription
• Medical coding and charge preparation
• Follow-ups and payer services
• Medical equipment supply chain
• Patient care management

Cognizant

Cognizant is a multinational corporation based in the United States that provides cutting-edge healthcare services and outsourcing solutions.
Outstanding healthcare BPO services:

• Health intelligence and analytics
• Clinical services and data integration
• Revenue cycle management
• Patient care and administration systems
• Help desk services

5 Tips to Consider when Outsourcing with Healthcare BPO Companies

Understanding Your Needs

Before engaging in outsourcing, it is crucial to establish a thoughtful and strategic approach. Take the time to identify the goals and desired outcomes you seek to achieve through outsourcing. Failure to do so risks squandering valuable resources, as you may have yet to define your organization’s precise needs fully.

Choosing Between Project Rates or Hourly Rates

Opting for a fixed price ensures you can effectively manage your budget without worrying about hourly charges. On the other hand, hourly pricing is ideal for outsourced data entry teams or agents who only work a few hours per week. It’s essential to keep track of your BPO team’s productivity using tracking tools or work monitoring software. Stay on top of things to ensure optimal performance.

Setting Clear Project Goals and Specifications

Ensure clarity in project specifications and requirements when determining the cost of your BPO provider. Clearly define the duration of the contract, considering whether you require long-term or short-term outsourcing. For instance, outsourcing medical billing will typically entail a long-term commitment.

Conducting Thorough Research

Perform extensive research on your provider before making a decision. Avoid hastily choosing the first provider you come across. Instead, exercise due diligence by finding a Healthcare BPO firm that aligns with your requirements.

Establishing Deadlines and Timelines

To ensure smooth and prompt project completion, it is crucial to establish clear deadlines and timelines. You can effectively manage time-sensitive work and prevent unnecessary delays by clearly communicating your expectations regarding task completion. Feel free to communicate deadlines and emphasize their importance to your contractors.
As healthcare continues to transform, finding the right BPO partner is more important than ever. The companies featured in this list have proven their ability to deliver reliable, high-quality services that support healthcare organizations in achieving operational excellence. By outsourcing key functions to experienced BPO providers, healthcare organizations can reduce administrative burdens, manage costs, and focus on delivering exceptional patient care.
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