Awards & Certifications

Your Trusted BPO Partner for Security, Compliance & Growth

We are committed to providing quality outsourcing solutions, and our numerous BPO awards & certifications stand as a testament to our unwavering commitment to excellence and innovation. We are dedicated to consistently deliver our comprehensive range of services through cutting-edge technology, and highly skilled workforce.

Explore our framework in global compliance as well as our reputation in internationally respected organizations and listings.

Innovature BPO professionals collaborating in the office 10 Years of Outsourcing Excellence

Our Certifications

Security & Compliance First

We meet the strictest global standards for data protection and information security. Our active certifications ensure your business and customer data stay protected.

ISO/IEC 27001:2022

ISO/IEC 27001:2022

We maintain active systems that protect sensitive business data from threats and unauthorized access under globally recognized information-security requirements.

Your data is managed under security standards used by banks, healthcare providers, and global enterprises.

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ISO/IEC 27701:2025

ISO/IEC 27701:2025

This certification verifies strict privacy practices across personal-data processing, storage, access, and handling.

Operational controls support GDPR, privacy-law, and personal-data handling requirements.

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HIPAA Compliance

HIPAA Compliance

We meet strict U.S. healthcare privacy and security laws. This certification means we can safely handle patient information, medical records, and healthcare business data to the same standards as hospitals and clinics.

If you work in healthcare or handle patient data, we can legally protect and process that information.

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Professional Indemnity Insurance

Professional Indemnity Insurance

Our comprehensive insurance coverage protects your interests if any service issue occurs. This isn't just about compliance - it's financial protection that gives you peace of mind.

If something goes wrong, you're protected by our insurance coverage. Your partnership with us is backed by financial security.

Our Awards

Recognized by Industry Leaders

These awards represent recognition from respected organizations worldwide. They validate our commitment to innovation, growth, and service excellence.

The 2025 Global Outsourcing 100

The 2025 Global Outsourcing 100

Innovature BPO has been recognized in The 2025 Global Outsourcing 100, a prestigious annual listing that honors the world’s top outsourcing service providers. This achievement reflects our unwavering commitment to delivering top-tier outsourcing solutions and driving success for our clients.

Stevie Awards - Silver Trophy

Stevie Awards - Silver Trophy

Innovature BPO was honored with the two Silver Trophies at the 18th Stevie Awards announcement in Las Vegas, Nevada, USA on April 12, 2024.

  • Silver Award in Front-Line Customer Service Team of the Year
  • Silver Award in the Use of Data & Analytics in Customer Service
Great Place to Work Vietnam

Great Place to Work Vietnam

Innovature has been officially Certified™ by Great Place to Work® for the period of June 2024 to June 2025. A high 92% of employees at Innovature BPO say it is a great place to work compared to 59% of employees at a typical Global company. This prestigious award is based entirely on the reliable and honest feedback our employees have provided about their experiences working here.

SME100 Award

SME100 Award

Receiving the SME100 Award for being one of the fastest-growing small and medium enterprises in Vietnam further highlights Innovature’s remarkable journey. Over the last decade, the company has become a trusted outsourcing partner for global businesses, leveraging Vietnam’s emerging talent pool to provide exceptional service and value to international clients.

The Bizz Award

The Bizz Award

With The Bizz Award, Innovature BPO joins an elite group of businesses recognized for excellence in leadership, management systems, innovation, corporate social responsibility, and overall business results. The company’s unwavering commitment to high-quality services, innovation-driven solutions, and sustainable practices has propelled its global growth, especially in key markets like North America, Australia, and APEC.

HR Asia Best Companies to Work for in Asia 2021

HR Asia Best Companies to Work for in Asia 2021

We are one of the 115 recipients of HR Asia’s ‘Best Companies to Work for in Asia 2021’ Award, Vietnam Edition. This award recognizes companies that have shown world-class HR practices, high levels of employee engagement and workplace excellence, while displaying demonstrable empathy and care for their employees.

Our Rank

Commitment To High-Quality Services

Independent platforms that compare BPO providers across Vietnam and globally consistently place Innovature at the top of their rankings.

GoodFirms
Clutch
Outsource Accelerator 500
Top BPO Company in Vietnam 2026
Top Accounting Company in Vietnam 2026
Top Back Office Outsourcing Company in Vietnam 2026

Client Success & Recognition

Trusted by Leading Companies Globally

Our high client retention rate demonstrates our commitment to delivering quality work on time. Below are some testimonials by our Clients.

01

When selecting suppliers, we look only for the best. Innovature BPO is an incredible part of our supply chain that brings great value to our company, and it’s contributed to growing our company into one of the fastest growing businesses in America.

Nina V.

Chairman & CEO, One of Largest US IT Staffing Firm

02

Innovature BPO Team provided the overachieve target that we have expected. We are very happy to work with them, their team is very quick to respond and very supportive. we get very good experience to work with their team. We look forward to continuing to grow our business with them and looking forward to growing with them in the future.

Natacha M.

Marketing Manager, Global Software Company

03

Thank you all for your efforts with getting these roles filled as quickly as you have

Steven H.

Director, Member Experience/Operations, Health-insurance Corporation in US

04

Our success wouldn’t have been possible without the dedication and collaborative efforts of our new team, whom we’ve warmly welcomed and nurtured. It’s through our collective strength and unity that we’ve achieved such remarkable milestones. Our visit to your office marked a beautiful beginning to our collaboration. Now, over half a year later, we’ve built a team comprising approximately 30 dedicated individuals who tirelessly contribute to us every day. We’re delighted to share that the launch of BPO Vietnam in 2023 has undeniably become a success. Your unwavering commitment coupled with your eagerness to learn and improve is genuinely appreciated. The diversity among our colleagues across the globe is simply incredible. Each of you brings a unique story and motivation, enriching our shared experiences

Rob T.

CEO, Fast growing European Accounting SAAS Company

05

Your team are the game changers. Since you’ve joined, I’ve felt so much less stressed. Not only does the work get done right and on time, but you’re also proactive about raising your hands when help is needed. Or giving us a heads up ahead of deadlines if you need help or know you will be delayed and miss a deadline. What stands out even more is how you offer to take on work when you have the bandwidth. That speaks volumes about your passion and work ethic and has helped make me a better delegator, which has always been a huge weakness for me. Of course, it’s a lot easier to delegate when you have a team you trust to get the work done right!

Josh S.

President, Media Marketing Agency in US

06

Innovature BPO supports us in several key process areas including accounting, payroll, analytics, and operations. We have been very happy with the level of service and outcomes they provide. The resources they provide learn quickly, delivery a high-quality work product, and are very efficient. Innovature BPO has greatly exceeded our expectations for how fast they could adapt to and ramp up for our business. Our experience has been much better than other providers we’ve worked with in the past. We look forward to continuing to grow our business with them.

Justin J.

Senior VP, Finance & Analytics, One of Largest US IT Staffing Firm

Latest Recognition & News

Featured on Media

Innovature BPO Empowers CPA Firms to Overcome Cost Pressures with Advanced Outsourced Accounting Solutions

August, 2025

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Innovature BPO Wins The Bizz Award 2024 and SME100 Award, Expanding Its Global Footprint and Empowering Vietnamese Talent for Global Excellence

November, 2024

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Innovature BPO Wins The Bizz Award 2024 and SME100 Award, Expanding Its Global Footprint and Empowering Vietnamese Talent for Global Excellence

November, 2024

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Innovature BPO Wins The Bizz Award 2024 and SME100 Award, Expanding Its Global Footprint and Empowering Vietnamese Talent for Global Excellence

November, 2024

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Innovature BPO: Empowering Global Businesses with Vietnamese Talent

September, 2024

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Innovature BPO Earns Great Place to Work Certification in Vietnam

September, 2024

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Innovature BPO Recognized As Top Outsourcing Firm in Vietnam

December, 2022

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Frequently Asked Questions (FAQs)

1. What security certifications does Innovature hold?

ISO/IEC 27001:2022 Certification: Information Security Management Systems (ISMS), demonstrating our commitment to protecting sensitive data, managing information security risks, and maintaining secure operational processes.

ISO/IEC 27701:2025 Certification: Privacy Information Management Systems (PIMS), reinforcing our capability in privacy governance, personal data protection, and compliance with global privacy requirements such as GDPR.

HIPAA Compliance: enabling secure handling of healthcare-related and sensitive personal information in accordance with U.S. healthcare privacy and security standards.

Professional Indemnity Insurance: providing additional protection related to service quality, contractual liability, and business continuity.

2. Can unauthorized parties access my data?

No. Data access is strictly controlled. No one including client's staff, investors, Innovature BOD who are not assigned duties to your account can access your data without your company's explicit permission. Access restrictions can be configured to your requirements.

3. What data protection regulations does Innovature comply with?

We comply with applicable data protection frameworks relevant to our clients' operating regions, including GDPR principles and Vietnam's data privacy regulations. Specific compliance requirements (e.g., HIPAA for healthcare clients) are addressed during onboarding.

4. Are NDAs and confidentiality agreements standard practice at Innovature?

Yes. All staff sign employment contracts that include confidentiality and data security obligations. Client-level NDAs are also a standard part of our engagement agreements.

5. What physical and network security measures are in place at Innovature's offices?

Our offices employ access controls, secure network infrastructure, and internal security protocols aligned with ISO/IEC 27001 standards. Detailed security documentation can be provided upon request.

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