2025 Global Outsourcing 100: Innovature Listed by IAOP

Innovature BPO is proud to be named the 2025 Global Outsourcing 100® list by IAOP®, securing a place in the Rising Star Judging Size category. This prestigious recognition honors the world’s top outsourcing providers and advisors, highlighting excellence, innovation, and industry leadership.

Innovature BPO Recognized as One of The Top 100 Global Outsourcing Companies

With over a decade of experience, Innovature BPO remains dedicated to delivering high-quality outsourcing solutions while fostering a culture of growth, learning, and inclusivity. We provide cutting-edge, efficient services in finance & accounting, business intelligence, customer support, call center operations and digital marketing for clients worldwide.

Earning a place in The Global Outsourcing 100 reaffirms our unwavering commitment to excellence and innovation in a year filled with both opportunities and challenges. From navigating security risks to fostering talent and driving transformative partnerships, we have demonstrated leadership and resilience.

Ella Nguyen, Co-Founder and Chief Growth Officer of Innovature BPO, stated: “This recognition from IAOP is a testament to our team’s relentless focus on excellence and our mission to position Vietnam as a leader in the global outsourcing landscape. By blending cutting-edge technology with Vietnam’s exceptional talent pool, we’ve built solutions that not only meet but anticipate the needs of international clients. Our multilingual capabilities, rapid scalability, and data-driven approach empower businesses worldwide to thrive in an era of digital transformation.”

Innovature BPO’s Award-Winning Differentiators

This recognition not only highlights our achievements over the past year but also reflects our core values and decade-long growth. Our clients’ success remains at the core of our mission.

“Innovature BPO Team provided the overachieve target that we have expected. We are very happy to work with them, their team is very quick to respond and very supportive. We get very good experience to work with their team. We look forward to continuing to grow our business with them and looking forward to growing with them in the future.”
— Natacha M., Marketing Manager, Global Software Company

Innovature BPO has earned multiple prestigious awards and certifications, recognizing our commitment to technological advancement and service excellence. As a woman-led company founded by Vietnamese women, Innovature BPO champions diversity, resilience, and inclusion. Beyond business success, we are dedicated to corporate social responsibility (CSR) initiatives, reinforcing our commitment to making a positive impact on society.

“It is my pleasure to advise you on behalf IAOP® and this year’s judges’ panel that your company has been selected for The 2025 Global Outsourcing 100 list produced by IAOP, in the Rising Star Judging Size category. Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry.”, said Michael Forbes, Managing Director of IAOP.

Innovature BPO stood out in IAOP’s rigorous evaluation process, which assesses companies across customer references, innovation programs, corporate social responsibility, and certifications. Notable key strengths include:

• Multilingual Expertise: A workforce fluent in seven languages (Vietnamese, English, Korean, Spanish, Mandarin, French, and Japanese), enabling seamless communication with clients across North America, Europe, and APAC regions.

• Rapid Scalability: Ability to onboard 20+ skilled professionals within one week to meet urgent client demands, supported by proprietary training frameworks.

• Precision Ai Powered Data Solutions: Demonstrated excellence in data entry and analytics, with typing speeds at 99.98% accuracy.

• Women-Led Innovation: As a female-founded company, Innovature BPO champions diversity in tech, with 58% of leadership roles held by women.
• Global Presence: Strategic operational hubs in Vietnam (headquarters), the United States (Texas and Indianapolis), and the Philippines enable 24/7 client support across time zones, combining regional expertise with worldwide coverage through a 200+ member team.

About IAOP®

IAOP® is a leading global association dedicated to advancing outsourcing and collaborative business models. Through a strong network of customers, service providers, and advisors, IAOP fosters knowledge-sharing, professional development, and industry best practices to drive exceptional business and societal outcomes.

The organization offers conferences, chapter meetings, training programs, and certifications, providing professionals with the necessary resources to enhance outsourcing strategies and business performance. Whether new to outsourcing or an experienced professional, IAOP connects organizations to a growing global community and the expertise required for sustained success.

For more information or to become involved, please visit www.IAOP.org.

About The Global Outsourcing 100

The Global Outsourcing 100, now in its 19th year, is a prestigious annual list recognizing the world’s top outsourcing service providers. Selection is based on applications and evaluated through a rigorous scoring process. An independent panel of IAOP customer members, experienced in choosing outsourcing providers, reviews each submission. For 2025, the judging focused on four key areas:

• Customer References as demonstrated through value being created at the applicant’s top customer organizations.
• Awards and Certifications as demonstrated through the value being created through industry recognition and relevant organizational and individual professional certifications.
• Programs for Innovation as demonstrated through specific programs and resulting outcomes that produce new forms of value for customers.
• Programs for Social Impact as shown through corporate programs and outcomes that address topics such as community involvement and development, labor practices, human rights, fair operating practices, environmental impacts, consumer issues, and organizational governance.

Read more:

Innovature: Best Company To Work For In Asia – HR Asia

Innovature BPO Named Top BPO In Vietnam By GoodFirms