Inbound Support
Our agents resolve inquiries, process orders, and manage technical complaints across phone, email, and live chat.
Customer & Call Center Outsourcing Services
We provide 24/7 customer support lines so startups and SMEs can scale without high fixed overhead. Operating from our secure ISO 27001 center, our bilingual agents manage multi-channel chat, email, and phone queues around the clock to handle seasonal spikes easily.
Customer Experience Services We Support
We provide qualified contact center outsourcing specialists who integrate directly into your internal customer workflows. Every professional works as a direct extension of your brand to maintain high CSAT scores and continuous uptime.
Outbound Sales & Telemarketing
Our team handles corporate telemarketing, and customer follow-up calls using your internal business guidelines
Data Entry
Our specialists ensure secure, fast data processing, including customer CRM profiling, order log updates, and high-volume transcriptions with a 99.9% accuracy rate.
Virtual Assistant
This role manages executive administrative tasks, including email filtering, calendar scheduling, travel logistics, and basic customer correspondence.
Multilingual Customer Support
Our experts handle technical translation, localization, and multilingual customer interaction to ensure your brand message resonates globally with cultural accuracy.
Technical Support
Our certified technical support agents provide Level 1 and Level 2 IT troubleshooting, software installation guide help, and system access maintenance.
Certified Customer Service Expertise
Korean - TOPIK Certified (Levels 3 to 5)
Flexible, scalable support from conversational to advanced business Korean.
- Tailored Tone: Matches your exact brand voice across chats and complex business emails.
- Corporate and Polite: Proper Korean etiquette to build lasting trust and protect your reputation.
- First-Contact Resolution: Accurate understanding of detailed complaints to fix issues instantly.
- Scalable Talent: Certified agents ready to support your market expansion.
Japanese - JLPT Certified (N5 to N2)
Culturally aware, direct communication to bridge the gap with your Japanese clients.
- Seamless Care: Handles everything from basic ticketing to deep, respectful conversations.
- Business Etiquette: Deep understanding of Japanese customs, ensuring clients always feel respected.
- Direct Communication: No translators needed. We read, write, and respond directly for rapid turnaround.
- Scalable Growth: Internal team training ensures your support scales as you grow.
Mandarin - HSK Certified
A professional Chinese-speaking support team that removes language barriers and resolves issues quickly.
- Communicate fluently in Chinese to support, guide, and answer customer questions.
- Understand Chinese culture and polite communication etiquette so customers feel respected and valued.
- Handle and resolve customer requests and complaints completely on the first contact.
- Scale your support team with business growth without the high cost of external translators.
Typing Speed Certified
Our talents type at 80+ words per minute to keep your customers moving without delays.
- Instant Multi-Chat Support: Handle multiple live chats while maintaining a human touch.
- High-Volume Ticket Handling: Accelerate data entry and summaries to resolve more issues every hour.
- Accurate Performance: Balance speed with accurate, clean records.
- Efficient Responses: Reduce customer wait times and improve daily operational productivity.
Customer Service Platforms Our Teams Work With
See How Much You Can Save Before You Hire
No hidden costs, just clear savings. Our pricing tool gives you full visibility into the cost of every role. Compare the all-in expenses of a direct hire with our flexible outsourcing solutions to discover how much you can reinvest back into your business.
Up to 70%potential staffing savings
Clear comparisondirect hire versus outsourcing
Proven in Live Customer Operations
Customer Experience Operations
Multilingual Contact Center Case Study: 20% Conversion Rate
CCHP (The Client) wanted to explore the comprehensive multilingual contact center solution to better serve its diverse Medicare member population, especially in the ramp up time of Enrollment Period season.
Results:
- Average Speed of Answer (ASA) within 30 seconds
- Scaled up to around 1 million processed transactions per month by October 2025
- Calls Handled – 80 per day, Talk Time per day: 5 hours
- 30% Contact Rate and 20% Conversion Rate
- Audit Scores of 8 or higher per rep
Need More Customer Support?
Tell us your channels, hours, languages, and support needs. We’ll help build the right team for your customers.
MultichannelVoice, email, chat
Quality-FocusedQA built in
FlexibleScale with demand
Free consultation
Share a few details and our solutions team will contact you.
Frequently Asked Questions (FAQs)
1. What Customer Experience services does Innovature provide?
We offer Inbound Support, Outbound Support, Virtual Assistant services, Technical Support, and Multilingual Customer Support - covering both front-office and back-office customer-facing functions.
2. Can Innovature support customers in my time zone, including US or EU hours?
Yes. We operate 24/7 and can staff teams to your preferred time zone, including US, European, or Australian business hours.
3. Do you provide dedicated agents or shared agents for customer support?
We provide dedicated agents who work exclusively for your company. Your customers interact with staff who know your processes, systems, and brand - not a shared pool serving multiple clients.
4. What communication channels can Innovature's customer support team cover?
Our agents can handle voice (inbound/outbound calls), email, live chat, and social media support, depending on your service configuration.
5. How does Innovature maintain service quality in customer-facing roles?
A dedicated account manager conducts weekly check-ins, monthly process reviews, and bi-annual performance reviews. Staff are supported with ongoing training, performance coaching, and can be replaced if performance standards are not met.
6. Does Innovature support implementing the CRM or Call Center tools?
Yes. Our team is experienced with a wide range of platforms including Salesforce, Zoho, Deskpro, and others. We can work within your existing tech stack or advise on the right tooling setup for your customer service operations.