Inbound Support
Our agents handle customer inquiries, order processing, billing questions, and complaints across phone, email, and live chat, a good fit for e-commerce, SaaS, and service businesses with steady inbound volume.
Customer & Call Center Outsourcing Services
We provide 24/7 customer support lines from Vietnam and the Philippines, handling inbound and outbound calls, email, and live chat for growing companies in the US and other international markets. Our dedicated agents support English, Korean, Japanese, Mandarin, and other languages, working inside your own helpdesk and CRM. Operations run under ISO/IEC 27001:2022 and ISO/IEC 27701:2025 certification.
Customer Experience Services We Support
We provide qualified contact center outsourcing specialists who integrate directly into your internal customer workflows. Every professional works as a direct extension of your brand to maintain high CSAT scores and continuous uptime.
Outbound Sales & Telemarketing
Our team runs lead follow-up, appointment setting, renewals, win-back calls, and customer surveys using your scripts and compliance rules, ideal for outbound campaigns and seasonal enrollment periods.
Data Entry
Our specialists ensure secure, fast data processing, including customer CRM profiling, order log updates, and high-volume transcriptions with a 99.9% accuracy rate, ideal for outbound campaigns and seasonal enrollment periods.
Virtual Assistant
Our assistants manage inboxes, calendars, travel, and routine customer correspondence for founders, executives, and small teams.
Multilingual Customer Support
Our agents support customers in Korean, Japanese, Mandarin, and other languages, including translation and localization, for brands serving customers across Asia and multilingual markets.
Technical Support
Our agents provide Level 1 and Level 2 troubleshooting, installation guidance, and account access support for software, SaaS, and IT product companies.
Certified Customer Service Expertise
Korean - TOPIK Certified (Levels 3 to 5)
Flexible, scalable support from conversational to advanced business Korean.
- Tailored Tone: Matches your exact brand voice across chats and complex business emails.
- Corporate and Polite: Proper Korean etiquette to build lasting trust and protect your reputation.
- First-Contact Resolution: Accurate understanding of detailed complaints to fix issues instantly.
- Scalable Talent: Certified agents ready to support your market expansion.
Japanese - JLPT Certified (N5 to N2)
Culturally aware, direct communication to bridge the gap with your Japanese clients.
- Seamless Care: Handles everything from basic ticketing to deep, respectful conversations.
- Business Etiquette: Deep understanding of Japanese customs, ensuring clients always feel respected.
- Direct Communication: No translators needed. We read, write, and respond directly for rapid turnaround.
- Scalable Growth: Internal team training ensures your support scales as you grow.
Mandarin - HSK Certified
A professional Chinese-speaking support team that removes language barriers and resolves issues quickly.
- Communicate fluently in Chinese to support, guide, and answer customer questions.
- Understand Chinese culture and polite communication etiquette so customers feel respected and valued.
- Handle and resolve customer requests and complaints completely on the first contact.
- Scale your support team with business growth without the high cost of external translators.
Typing Speed Certified
Our talents type at 80+ words per minute to keep your customers moving without delays.
- Instant Multi-Chat Support: Handle multiple live chats while maintaining a human touch.
- High-Volume Ticket Handling: Accelerate data entry and summaries to resolve more issues every hour.
- Accurate Performance: Balance speed with accurate, clean records.
- Efficient Responses: Reduce customer wait times and improve daily operational productivity.
Customer Service Platforms Our Teams Work With
See How Much You Can Save Before You Hire
No hidden costs, just clear savings. Our pricing tool gives you full visibility into the cost of every role. Compare the all-in expenses of a direct hire with our flexible outsourcing solutions to discover how much you can reinvest back into your business.
Up to 70%potential staffing savings
Clear comparisondirect hire versus outsourcing
Proven in Live Customer Operations
Customer Experience Operations
Multilingual Contact Center Case Study: 20% Conversion Rate
CCHP (The Client) wanted to explore the comprehensive multilingual contact center solution to better serve its diverse Medicare member population, especially in the ramp up time of Enrollment Period season.
Results:
- Average Speed of Answer (ASA) within 30 seconds
- Scaled up to around 1 million processed transactions per month by October 2025
- Calls Handled – 80 per day, Talk Time per day: 5 hours
- 30% Contact Rate and 20% Conversion Rate
- Audit Scores of 8 or higher per rep
Need More Customer Support?
Tell us your channels, hours, languages, and support needs. We’ll help build the right team for your customers.
MultichannelVoice, email, chat
Quality-FocusedQA built in
FlexibleScale with demand
Free consultation
Share a few details and our solutions team will contact you.
Frequently Asked Questions (FAQs)
1. What customer support work can we outsource to Innovature BPO?
Inbound support, outbound sales and telemarketing, data entry, virtual assistant work, multilingual customer support, and Level 1 and Level 2 technical support. Teams are dedicated to your company and work from Vietnam and the Philippines.
2. Which channels and languages do your agents cover?
Phone (inbound and outbound), email, live chat, and social media, depending on your setup. Our agents support English, Korean, Japanese, Mandarin, Cantonese, and Vietnamese.
3. Can your team cover US, UK, or Australian business hours?
Yes. With teams in Vietnam, Philippines, and the US, we schedule shifts around your customers’ hours and agree coverage during onboarding
4. Will we get dedicated agents or a shared team?
Dedicated agents who work only for your company, so your customers always speak with people who know your products, processes, and brand.
5. How much does it cost to outsource customer support?
Most providers charge a monthly fee per dedicated agent. Industry pricing guides put offshore agents at roughly $1,200 to $3,000 per month, depending on location, languages, channels, and coverage hours. Our call center pricing guide explains what changes the price, and our pricing tool compares outsourcing with a direct hire.
6. How long does it take to get a team live?
Our standard onboarding takes about 14 days. In our multilingual contact center engagement for a US health plan, the team went live after a two-week ramp-up.
7. How does pricing work?
Most engagements are priced per dedicated agent per month, based on role, language, channels, and coverage hours. You can compare the cost of a direct hire with an outsourced agent using our pricing tool.
8. How do you keep quality and our brand voice consistent?
Agents are trained on your products, tone, and response templates. We agree on KPIs such as response time, QA scores, and CSAT before go-live, and a dedicated account manager runs weekly check-ins, monthly process reviews, and bi-annual performance reviews.
9. What happens if an agent isn’t meeting expectations?
We start with coaching and additional training. If performance standards are still not met, the agent is replaced so service to your customers stays consistent.
10. Can your team work in our existing helpdesk and CRM?
Yes. Our agents work inside your current tools, including Salesforce, Zendesk, HubSpot, Freshdesk, Zoho, and Deskpro, so your data and workflows stay in your systems.