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Top 100 Global Outsourcing Companies by IAOP
We received this official global honor in 2025 for outstanding business results.
Global recognition and proven scale
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Trusted by global brands and Fortune 500 companies
As one of the leading offshore outsourcing companies, we have successfully served over 50 global clients across the U.S., Australia, EU and Singapore.
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A proud 10-year track record in outsourcing
Since 2015, we have spent a decade building highly reliable offshore teams.
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Maintaining a 90% client retention rate
Our long-term clients trust our premium offshore BPO services because we consistently hit our targets on time.
Data security and compliance
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Enterprise-grade data security with ISO 27001 certification
Protect sensitive business data with internationally recognized security standards and audited processes.
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Certified with ISO 27701:2019 for privacy management
Our data operations are fully aligned with GDPR requirements, securing sensitive financial and tax files.
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Fully compliant with HIPAA data safety requirements
We follow strict medical privacy standards for secure data handling.
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Backed by Professional Indemnity Insurance
We carry full liability insurance to guarantee contractual safety and business continuity.
Cost saving and high operational performance
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Reduce operational cost by up to 70%
Partnering with us cuts your operational cost compared to hiring locally.
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Achieving 90%-97% SLA compliance across projects
Teams consistently meet agreed service levels for quality, turnaround time, and productivity.
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Consistently delivering 99%+ data accuracy
We reduce manual processing errors down to just 0.12%.
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Transparent pricing tool
Our online pricing tool gives you fast, transparent estimates with zero hidden fees.
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Full integration of AI-driven business solutions
We leverage AI tools for document processing, data extraction, quality control, and workflow improvement.
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Digital and cloud-ready workforce
Our teams are fully trained in the latest AI tools and cloud technologies to make your business run faster.
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Real-time data visibility
Our teams design clear Power BI and Tableau dashboards so you can check your metrics instantly. We also utilize TimeCamp, a GDPR-compliant software that can automatically track, monitor and report employee working hours and productivity management both onsite or virtually.
Top talent pool and culture
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Access to a database of 15,000+ professional profiles
Our massive talent pipeline lets us find the right candidates fast.
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Highly qualified team with 65% senior-level pros
Most of our staff hold advanced certificates like CPA or CFA.
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Premium office facilities
Our operation hubs feature high-speed internet backups, secure servers, and advanced hardware to guarantee zero downtime for your projects.
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Rapid project onboarding launched within 14 days
We can build and deploy active teams quickly to match your timeline within 2 weeks.
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Customized solutions and flexible staffing models
We build customized, flexible staffing solutions tailored exactly to your goals, including full-time in-office teams, remote setups, or hybrid models.
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Free 2-week trial services
We offer a free talent demo and a 2-week risk-free trial so you can test our team quality before signing any contract.
The Vietnam Advantage
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Ranked in the Top 5 outsourcing locations globally
The official Kearney Report places Vietnam at the top for global business delivery success.
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Active 24/7 operations in Ho Chi Minh City
Our headquarters works day and night shifts to support your business across all time zones.
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Top-tier social, economic, and political stability
Vietnam provides a safe, peaceful business environment compared to other BPO nations.
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Ranked 7th in Asia for English proficiency
English is widely spoken here, ensuring seamless daily communication with your global teams.
Learn moreFrequently Asked Questions (FAQs)
1. How is your internet speed?
Yes. For office-based staff, we utilize premium dedicated internet services supported by fiber optic infrastructure. We also maintain a secondary failover network to maximize uptime, reliability, and performance for our teams. Additional bandwidth (Mbps) can be provided upon request at an agreed additional cost.
2. Do you have a Business Continuity Plan?
Yes. In the unlikely event of a disaster or business disruption, our staff can, with client approval, be temporarily relocated to an alternative site or transitioned to a work-from-home arrangement to ensure business continuity.
3. What is your escalation process if issues happen?
We follow a two-level escalation process:
Operational concerns related to your offshore agent are escalated to our Delivery Manager for prompt resolution.
Critical issues are escalated within 30–60 minutes, supported by clear communication and actionable resolution plans.
4. Where is Innovature BPO's facility located, and what is its capacity?
Innovature BPO operates a secure, compliant facility in Ho Chi Minh City, Vietnam. Backed by over 10 years of industry experience, our infrastructure supports a dedicated team of over 200 professionals serving more than 50 clients across three continents with seamless scalability.
5. What infrastructure and amenities are available to support global client operations?
Our facility features a secure call center environment with enterprise-grade hardware, multilingual omnichannel support (supporting 6 languages), and redundant internet connections with backup power to prevent downtime. Additionally, we provide tech-enabled meeting rooms named after our core values (Innovation, Integrity, Resilience, and Our People) equipped with modern corporate teleconferencing hardware for seamless cross-border alignment.