We have a strong leadership team with deep expertise across every discipline. They take a consultative approach to building thoughtful, tailored solutions for our clients.
Our leadership team brings together finance, growth, technology, and BPO operations expertise to help clients build teams that perform.
Chief Executive Officer
Thuy has over 20 years of experience in finance, business operations, and leadership. She founded Innovature BPO in 2015 and has since led its growth across international markets. Her background spans financial management, offshore operations, and business strategy. Under her leadership, Innovature BPO has expanded its presence across the U.S., Europe, and APAC.
Chief Growth Officer
Ella Nguyen brings 20 years of experience in business strategy and marketing. As Chief Growth Officer, she has expanded the company’s international presence and client base. Her work focuses on market development, client partnerships, and outsourcing strategy. She works closely with clients to align the delivery model with their business needs.
Chief Operating Officer
Quang Doan brings 15 years in digital transformation and business intelligence. He oversees end-to-end service delivery—from solution architecture and custom deployment to rigorous SLA management—ensuring seamless operational execution for international clients.
Head of Finance
Raymond has nearly 20 years of experience in finance, audit, financial planning, treasury, and internal controls. He is an ACCA member, VACPA-certified, and holds a Chief Accountant certification. His experience includes leading finance teams, ERP implementation, fundraising, tax audits, and financial reporting.
Head of Human Resource
Khue Cac specializes in recruitment, talent management, and HR operations. Her experience covers executive search, technical recruitment, HR consulting, and people policies. She focuses on building strong talent pipelines and supporting employee development and retention. At Innovature, she ensures the company has the right people and HR practices to support business growth.
Head of Accounting Service
Rachel has more than 15 years of experience in accounting, audit, financial reporting, and finance operations. She has managed month-end closing, reconciliations, budgeting, and internal controls across different business environments. Her process improvements have helped shorten month-end closing to the fifth calendar day. At Innovature, she leads accounting services with a focus on accuracy, control, and timely delivery.
Head of Customer Support and Creative Services
Harvey brings 12 years in customer operations and multichannel support. He is QMS certified and holds a Six Sigma Yellow Belt. His work has received recognition for revenue improvement, service quality, and project expansion. At Innovature, he focuses on building customer service operations around clear KPIs, strong processes, and consistent performance.
Head of BI & Analytics Services
Jake specializes in business intelligence, data engineering, analytics, and data governance. He holds a Lean Six Sigma Black Belt and has experience building ETL pipelines, dashboards, and automated data workflows. At Innovature, he helps clients turn operational data into useful reporting, insights, and automation.
