Step 01 of 06
Goal Alignment & Planning
We align with your core objectives to clarify project scope, key deliverables, and success metrics. In the first step, we establish the tools, systems, and delivery model that best suit your business needs.
Our 6-Step Onboarding Process
A transparent path from first conversation to a stable, scalable offshore operation.
See Our Process Deliver Results
We do not just follow a process. We deliver real-world results, including helping a client build a successful team of approximately 30 dedicated people.
Read the 26x growth case studyOur success wouldn’t have been possible without the dedication and collaborative efforts of our new team, whom we’ve warmly welcomed and nurtured. It’s through our collective strength and unity that we’ve achieved such remarkable milestones. Our visit to your office marked a beautiful beginning to our collaboration.
Now, over half a year later, we’ve built a team comprising approximately 30 dedicated individuals who tirelessly contribute to us every day.
We’re delighted to share that the launch of BPO Vietnam in 2023 has undeniably become a success. Your unwavering commitment coupled with your eagerness to learn and improve is genuinely appreciated.
You Stay in Control: Your Team, Your Rules
You have full access to your team, set the work standards, and see exactly how things are performing without managing the day-to-day tasks.
Direct Communication & Full Transparency
Talk to your team directly using Slack, Microsoft Teams, or email. You will always know how your projects are moving forward.
Clear View of Performance
Simple, real-time reports give you a clear view of performance and results whenever you need it, without collecting the data yourself.
You Set the Standards
You define the processes and quality standards. Our teams in Vietnam and the Philippines follow your lead exactly as expected.
Choose Your Offshore Model for Your Team
Select the model that best fits your team, working style, and growth plan.
Office-Based
RecommendedBest for faster team integration and higher performance
Our fully managed, office-based solution gives your team a professional environment for close collaboration, direct supervision, and seamless access to our physical infrastructure.
- Full employment and labor law compliance
- Dedicated onsite HR support and team engagement
- Personal workspace and premium office facilities
- High-performance hardware and IT infrastructure
Remote
Flexible delivery with the same management and support
Our remote model gives you access to top-tier distributed talent with the same management, security, and operational support as an office-based team.
- Full employment and labor law compliance
- Dedicated remote HR support
- Fully equipped, company-provided hardware
- Secure remote access and technical support
Let’s build the right team
Start Building Your Team Today
Tell us about your roles and requirements. We will design your team structure and have you up and running in 14 days.
Tailored
solutions for your goals
Transparent
planning and pricing
Scalable
teams ready to grow
Free consultation
Share a few details and our solutions team will contact you.
Frequently Asked Questions (FAQs)
1. What is Business Process Outsourcing (BPO) and how can it benefit my business?
BPO involves delegating non-core business functions to an external provider, allowing you to reduce overheads, access specialized talent, and focus on strategic growth. Innovature BPO provides end-to-end outsourcing across Finance & Accounting, Data, Creative, and Customer Experience services.
2. How long have Innovature been in business?
We were founded in 2015 and have been operating for more than a decade. Established by Vietnamese founders came from US, the company has maintained a strong commitment to quality from the very beginning.
3. How do I get started with Innovature BPO?
Simply reach out to us via our website or contact form to schedule a free discovery call here. Our team will assess your needs, recommend the right service line, and guide you through next steps including proposals and onboarding.
4. Can I view candidate profiles or interview staff before hiring?
Yes. You can browse selected candidate profiles from our talent database to evaluate skills and experience upfront. We are also happy to schedule interview times and share Talent Profiles before any commitment is made.
5. What is the minimum team size to get started?
We are flexible and can accommodate clients starting with a single dedicated staff member, scaling up as your business grows. There is no large minimum headcount requirement.
6. How do Innovature ensure service quality from day 1?
Our current practice as following:
- Clear task breakdowns and briefs created from day 1
- QA process applied before every handover
- Daily monitoring of task progress and deliverables
- Clear alignment on priorities, deadlines, and expected outcomes