Scaling Finance Operations for 3,000 Staff Vet Clinic

Services Provided:

Innovature’s scalable offshore finance operations model helped transform high-volume back-office processes into a more stable, standardized, and growth-ready shared services function.

Scaling Finance Operations for 3,000 Staff Vet Clinic

The Challenge of Scaling Finance Operations

For a rapidly expanding veterinary healthcare organization in the United States, aggressive growth through acquisitions brought significant hurdles. Managing a network of over 1,000 veterinary hospitals and a workforce of more than 3,000 employees created an immense volume of accounting transactions. The company relied on multiple financial systems—including Stampli, Divvy, NetSuite, and Concur—to manage vendor invoices and employee expenses. This pace of expansion put severe operational strain on the internal team, making scaling finance operations a critical necessity to avoid process bottlenecks and ensure stable month-end reporting.

Scaling Finance Operations in multi-location veterinary networks

A Strategic Offshore Delivery Model for Scaling Finance Operations

To address these operational challenges, Innovature designed a highly structured offshore delivery model. This solution focused heavily on high-volume transaction processing, SOP-driven standardization, and building a dedicated offshore team functioning seamlessly as an extension of the client’s Shared Services organization. By standardizing general ledger (GL) coding practices and establishing defined validation rules across hundreds of clinics, the onshore finance leadership was successfully freed up. They could shift their focus toward strategic financial oversight rather than getting bogged down by routine daily administrative tasks.

Measurable Results in Scaling Finance Operations

The implementation of this model delivered highly impressive operational metrics:
  • Accelerated Processing Speeds: Invoice and expense processing speeds improved significantly, achieving 12.78 transactions per hour on Stampli and 28.95 transactions per hour on Divvy.
  • Minimized Error Rates: The overall error rate was meticulously maintained between 1.5% and 4%, which is notably lower than standard industry benchmarks.
  • Stabilized Financial Processes: Ultimately, the organization stabilized its financial processes and achieved a predictable month-end close without expanding its onshore headcount.

Download the Full Case Study

Are you ready to optimize your financial workflows and learn from a real-world business transformation? Discover the full strategic roadmap, actionable insights, and detailed methodologies that transformed this massive veterinary healthcare network.

Download the complete case study today to unlock proven secrets for sustainable growth and efficiency!

Result

  • 8,000–8,500 vendor invoices processed per month
  • 20,000–21,000 employee expense transactions processed per month
  • 12.78 invoices processed per hour in Stampli
  • 28.95 transactions processed per hour in Divvy
  • 1.5% error rate versus a 4% benchmark