Top 20 World BPO Companies

There are thousands of BPO companies around the world. Looking at the world’s top 20 BPO companies might bring you interesting facts about the BPO industry, as well as top BPO trends happening in the emerging digital era.

Top 20 world BPO companies

Let’s explore who they are.

Accenture

Accenture is a well-known name in the business of IT. The firm delivers consulting, technological, and business operations services to a number of Fortune 100 corporations. Accenture is one of the world’s biggest services firms, employing over 500,000 people across the world.

Accenture has a global client base that includes many sectors worldwide. Accenture works with over 500 multinational corporations and has offices in 40 countries. It provides services in five distinct industries, including hospitality.

Accenture also delivers a client-friendly culture that places the needs and wants of clients above all else, resulting in solid and long-term relationships with them.

It has developed various skills within its team due to its work in several industries, including communications, technology, financial services, and product resources. Accenture’s different from the rest since it employs dedicated and educated staff for each sector.

Finally, Accenture has many skilled professionals and specialists on staff to get things done, with clients ranging from consulting to IT services. As a result, Accenture has gained a reputation as a “specialist” or “expert” in several industries, employing many industry experts.

Accenture is offering:

Business strategy services
Technology consulting
Digital marketing and analytics
It services
Cloud services
Security as a service
Supply chain services
Blockchain solutions
Healthcare management consulting

Cognizant

Cognizant is a multinational corporation in the US specializing in innovative IT consultancy and solutions. Wells Fargo and JPMorgan Chase are some of the well-known worldwide companies for which the firm has served. Cognizant is also recognized for its IoT, AI, and cloud technologies. Digital engineering and security services are also available through this company.

Cognizant Technology Solutions has created a plan to set itself apart in the highly competitive information technology outsourcing sector by emphasizing building incredibly intimate client connections through its “Two-in-a-box” (TIB) approach.

That means two people are working on the job. The “on-site” person, as well as his or her relationship management team, is in charge of comprehending the client’s wants, obtaining projects, and properly scoping out the work in North America and Europe.

The “offshore” individual (along with his or her delivery staff) is in charge of completing the project in a high-quality and timely manner. The achievement of both on-site and offshore managers is evaluated using the same top-and bottom-line criteria.

This strategy (in contrast to others employed by Cognizant’s rivals, such as low-cost and innovative strategies) is designed to develop strong client connections that will help maximize Cognizant’s “share of wallet.”

Cognizant is offering:

AI
Digital Strategy
IoT
Digital Engineering
Enterprise services
Quality Assurance & Engineering
Intelligent Process Automation

IBM

IBM specializes in business process outsourcing (BPO), which it refers to as “intelligent” and “customized.” IBM focuses on reinventing traditional big company procedures to boost digital capabilities through IoT, cloud, AI, and automation. The firm has over 352,000 workers worldwide.

IBM‘s transition from a product- and technology-driven firm to an industry-based “insights” business has enhanced its corporate value.

IBM‘s rebirth is reflected in the company’s increased focus on R&D, building strong customer relationships, expanding its analytics business, and establishing market dominance across sectors while ensuring client access to cutting-edge goods.

By working collaboratively with ecosystem partners, IBM has implemented an open innovation approach emphasizing R&D and client connections.

Another area where IBM distinguishes itself against its competitors is by adopting RedHat’s open-source approach to Linux operating systems and offering it on the IBM hybrid cloud platform. This method allows clients of IBM to save money by giving them a more flexible computing environment while optimizing their infrastructure investments.

IBM is offering:

Procurement services
HR services
Finance transformation
Automation
Big data
Blockchain
Customer care
Risk management

Wipro

Wipro is a multinational BPO firm in India. The firm has been delivering consulting, business process outsourcing, and IT services to customers worldwide for many years. Wipro has received many prestigious industry accolades and has even been recognized as a Fortune Global 2000 firm. Walmart and Philips are among Wipro‘s.

Wipro understands the importance of skilled and diverse staff and that a varied group is better positioned to tackle complex and intangible concerns through a plethora of ideas and methods that lead to innovation and client pleasure.

Wipro began in the market via an engineering approach, and in 1980 it launched as a lab that multinationals could hire. Its “lab-to-hire” service was successful, and today it accounts for one-third of its revenue, making it Wipro’s third-largest R&D provider.

Wipro’s global footprint helps it stand out from its Indian competitors, especially in portfolio split.

Wipro‘s reputation as a provider of technological solutions has yet to overshadow its business expertise in other areas such as retail, finance, and telecom, which helps to improve company processes management. Wipro‘s popularity among US clients such as Cisco and Microsoft is a testament to the latter.

Wipro is offering:

Digital workspace solutions
Data analytics
Cloud
Blockchain
DevOps
Industry 4.0
Cybsersecurity

Genpact

Genpact is a well-known business process outsourcing firm based in the United States. The company is recognized for providing AI and analytics services. Genpact offers a variety of services, from core business operations to specialized activities, including compliance and supply chain for businesses with various needs.

In the Business Services industry, Genpact products have a high level of brand recognition. This has allowed Genpact to command a premium over its rivals in the field.

It enables its clients to choose from a wide range of goods. It aids Genpact in catering to several client segments in the Business Services sector. Despite Genpact‘s success at client-driven innovation, most businesses in the Services industry aim to invent, is remarkable.

Genpact is offering:

Risk and compliance management
Accounting and finance services
Procurement
Supply chain management
Wealth management
Enterprise performance

Infosys

Mentioning the IT and business process management sectors, there’s no excuse for ignorance. The Indian firm Infosys helps clients from around the world increase their digital agility levels to improve performance.

Infosys offers various consulting services and comprehensive end-to-end business services in IT services, software-based services, business consulting, and business process management. This helps Infosys to attract clients from various sectors.

Infosys has also enlisted the aid of several prominent technologies and business firms to enhance its services and business propositions. The firm has already collaborated with Google HP, IBM, Microsoft, Amazon, Oracle, and a slew of more than 30 other organizations. The strong collaboration network allows it to provide creative and collaborative solutions.

Not to mention, personal skills can be improved with training and development programs. Infosys Inc provides continuing education and training for its employees, resulting in a motivated and enthusiastic team.

Infosys is offering:

E2E outsourcing
IT consulting
Customer service
Accounting and finance
HR services
Legal process consulting and outsourcing
Automation
Analytics
Digital Interactive Services

Learn more» Top 10 Indian BPO companies 2022

Concentrix

Concentrix is a BPO firm that has provided services for clients all around the world. The company serves nearly 80 Fortune 500 companies and has more than 225,000 workers in different countries.

Concentrix stands out from the crowd with its ability to “craft intriguing experiences and help clients reach their goals through digital transformation.” It focuses on creating engaging moments tailored to each client’s unique needs to assist clients in addressing challenges and generating value.

The company’s customer feedback management solution has been praised as a powerful weapon by an outside research firm. They’ve won the Customer Product of the Year and Disruptive Partner of the Year at the IMEA Partner Awards, which are regarded as among the most prestigious in the industry.

Concentrix has also been praised for its outstanding service innovation in the healthcare and pharmaceutical sectors.

Concentrix is offering:

Analytics
Accounting and finance
Marketing solutions
Customer engagement
Automation
Design

Teleperformance

Teleperformance is a French provider of customer experience management services that offers its customers a variety of business process outsourcing solutions across various sectors. Teleperformance has been successfully operating for over four decades, and its goal is to assist clients in using modern technology to empower their end-users.

In Business Services, Teleperformance‘s broad product portfolio has enabled it to reach out to several customer segments. It has also aided the business in diversifying revenue sources. Teleperformance‘s market share is on the rise in the Business Services sector thanks to the new items.

Teleperformance has excellent brand recognition in the industry of business services. This has allowed Teleperformance to charge a premium over its competitors in business services.

Teleperformance also has an excellent track record in consumer-driven innovation, even though most players in the Services aim to do so.

It also has a large dealer network and associates network that not only assists in delivering quality services to customers but also aids in managing competitive difficulties in the Business Services sector.

To meet customer demands, Teleperformance provides a wide range of product choices. It aids the company in serving various client categories in the Business Services business.

Teleperformance is offering:

Customer care
Sales
Social media
Analytics
Intelligent automation
Customer Experience consulting
Translation
HR services
Content moderation

Plaxonic Technologies

Plaxonic is a BPO firm headquartered in India that has offices all around the world. At the heart of Plaxonic Technologies is a dedication to digitalization and its many advantages, which help to develop unique business solutions for their clients that will last.

Plaxonic Technologies takes a common-sense approach to assist its clients and offering required services at an affordable cost. The firm provides creative answers to complicated issues through innovation and invention.

With a reputation for delivering high-quality services and goods, the firm is one of the best solution providers in the region. A high customer retention rate motivates it to deliver each interaction with professionalism at all times.

Plaxonic is offering:

DevOps
Automation
AI
Blockchain
Data analytics
Cloud
Digital interactions
Omnichannel
Open source development
Mobile app consulting
Digital Transformation

EXL Service

EXL Service is a BPO firm based in New York with over 30,000 workers. This company aims to help its clients achieve real digital transformation, which will enable them to improve product development and revenue. The firm helps clients organize complicated technological solutions efficiently.

Exl Service‘s strategy of diversifying its product and brand portfolio is letting it to service a wide range of clients at the same time. This has allowed Exl to build a broad revenue base and profit profile.

Exl has a solid track record of not only launching new goods in the domestic market, but also addressing the varying demands of various markets based on client feedback. Exl conducted a variety of tests in different countries and developed successful Global Business solutions, according to John P. Morgridge, Joshua Spitzer, and Chuck Holloway.

EXL Service is offering:

Data strategy
Data governance
Marketing
Finance transformation
Compliance
Banking services
Logistics
Travel
Technical accounting

TCS

Tata Consultancy Services is a global firm that uses technology to help clients build a successful future. The firm, which is based in India and serves clients worldwide, provides a wide range of business intelligence solutions. TCS has about 450,000 employees working in 50 countries across the world.

TCS‘ global presence, which now includes North America, the United Kingdom, Africa, Europe, and the Asia-Pacific regions, demonstrates TCS’ commitment to gaining as much coverage as feasible in various markets. TCS has a solid worldwide reputation due to its presence in multiple countries.

It’s used by a variety of businesses, including banking, finance, retail, communications, and media entertainment. The variety of firms helps to minimize the risks of being overly reliant on a specific market or sector.

Furthermore, TCS has established strong relationships with several multinational businesses all around the world. It worked with technology behemoths such as Amazon, Adobe, Dell, Bosch, and HP. TCS delivers both technically viable and creative commercial and tactical options through these collaborations.

TCS provides various services, including application development and maintenance of Business Process Services (BPS), IT infrastructure, business intelligence, and more. A robust and diversified portfolio is sought after by numerous corporate clients.

Tata Consultancy Services is offering:

Interactive services
Internet of Things
Cloud infrastructure
Blockchain
Cybersecurity
Quality Engineering
Enterprise applications
AI
Automation

Sykes

Sykes is a multinational BPO firm with its headquarters in Florida. The firm specializes in IT consulting, and ITES services, which help its clients create strong and intelligent customer experiences.

Sykes has a large dealer network and a network of associates that not only assist in delivering high-quality services to clients, but also aid in managing industry competition. Despite the fact that most companies in the Technology sector are trying to innovate, Sykes has an excellent track record of consumer-driven innovation.

To its clients, the firm offers a wide range of product mixes. It allows the firm to serve many client categories in the Computer Networks sector.

Sykes is offering:

Holistic Customer Experience
Customer acquisition
Work at home
Risk management
Social media
Multi-channel solutions

ADP

ADP is a BPO firm based in New Jersey that provides payroll and HR management services to its clients. The firm has offices throughout the world, employing almost 57,000 people.

ADP is the market leader in human resource services in North America, Europe, Latin America, and the Pacific Rim. With over 600,000 customers in more than 100 countries worldwide, It provides a wide range of HR solutions for various sectors.

It’s also worth noting that they have one of the highest client retention rates and lengthy average client contracts. And ADP is a huge firm with more than 60,000 employees worldwide. Its service variety is quite broad when you need human resource, payroll, tax, or benefits administration services from a single source.

ADP is offering:

Payroll management
HR services
Insurance
Talent management
Integrations

SunTec India

Suntec is a well-known Indian BPO firm. The business is recognized for its wide range of IT services that may help businesses achieve their return on investments faster and more efficiently. Since 1999, the company has been providing BPO services.

Suntec India places a premium on offering high-quality assistance to some of the world’s most prestigious Fortune 500 technology firms. Thanks to its global presence and multilingual employees, Suntec India‘s primary goal is to be the first and final word in BPO services in Asia and across the globe.

Suntec is offering:

Data management
Data entry
eCommerce
SEO
Digital marketing
PPC management

OctopusTech Solutions

OctopusTech is headquartered in Gurugram, India. It has offices in the United States and Europe to support its clients worldwide. The firm specializes in helping global businesses save money and minimize their competence requirements.

OctopusTech is offering:

Call center services
Email support
Chat support
Data entry
Ecommerce development
Web design
Virtual assistant services

Invensis

Invensis is a multinational outsourcing service provider with more than two decades of expertise. The firm has delivery centers across the world, employing over 3000 people. Invensis is now considered one of the best BPOs in the industry.

Invensis is a one-of-a-kind BPO firm that helps companies save money on operations. The company achieves this by adopting a solid business process that is used to increase revenue.

It also helps businesses manage operations more effectively by providing end-to-end, scalable, and outcome-oriented solutions.

Invensis excels at enhancing a firm’s reputation, particularly from the perspective of its clients. The firm offers clients their business process management services such as business planning, process improvement, and outsourcing services.

Invensis is offering:

IT services
Call center services
eCommerce support
Back office
Accounting and finance
Analytics
Training & development
Digital marketing

MattsenKumar LLC

MattssonKumar is a group of more than a thousand certified experts. The firm has over 20 years of expertise and has been providing contact center services to businesses across the world for over 20 years. MattssonKumar provides contact center solutions to companies in about 75 countries throughout the world.

MK is committed to providing a high-quality experience at a fair price. This firm is dedicated to its mission, and the process begins with a thorough understanding of the client’s requirements to develop the best possible plan.

Furthermore, the award-winning firm places a premium on collaboration. Its stance is that a culture of cooperation provides them with an outstanding track record. They believe that by collaborating with employees, management, and clients, they can get the greatest possible outcome as a team.

MattssonKumar is offering:

Contact center outsourcing services
E-commerce outsourcing
Back office services
Business intelligence
Analytics
Data visualization
CX management

Ameridial

Ameridial is a BPO firm based in the United States. The company’s primary service is business-to-business telemarketing. Every year, the organization processes millions of client interactions.

In the call center market, Ameridial has over 30 years of expertise. The company distinguishes itself in the following ways:

Customer support staff with plenty of expertise and experience.
Cost-effective support service packages that are specifically designed to meet client’s needs.
A set of processes and procedures with detailed documentation, as well as control objectives and operations.
Contracts with a 30-day out clause are usually binding.
Knowledgeable employees who are willing to represent their clients’ enterprises.
Customer support is available in many languages.
A slew of different ways to contact support, from voice, email, and live chat assistance.

Ameridial is offering:

Call center outsourcing
Work at home solutions
Inbound services
Outbound services

Helpware

With a solid culture and client focus, Helpware has been operating in the outsourcing sector for years. The firm provides back-office services in Brazil, the United States, Ukraine, and the Philippines. The business was founded in 2015 with seven offices in six countries and more than 150 international clients.

‘Helpware,’ the global BPO firm, has a different approach to BPO from the rest. The firm follows a six-step procedure for assisting customers in swiftly moving to outsource.

The first step is to form a specialized team for the client. The second step occurs when the firm carefully picks a group to be trained in phase three. In step four, the team is prepared to start working, and in step five, they begin work. It’s as simple as watching your company flourish for the client in step six.

While this may not appear to be that different from the competition, the most important parts are the things that most people don’t notice. The employees at Helpware like what they do. They have a positive work atmosphere and comment on how pleasant and helpful their coworkers are. Each member of the team is dedicated and hardworking.

Helpware is offering:

Customer service
Back office
Taskware machine learning solution

Outsource Services India

Outsource Services India is a rapidly expanding Indian firm with a global presence. The organization serves customers from around the world and offers a variety of IT, KPO (Knowledge Process Outsourcing), and BPO services.

Outsource Services India is offering:

Engineering services
SEO services
BPO services
Data entry
Web design
Flyer design
Digital marketing
Bookkeeping
HR services

See more»

BPO is a tried-and-true approach for companies of all sizes to reduce expenses and increase revenues. Hopefully, the top 20 BPO companies mentioned above will help you soon find the best outsourcing solution that meets your needs.