Innovature Achieves ISO/IEC 27701:2019 Certification
We are excited to share that Innovature has successfully implemented and earned ISO/IEC 27701:2019 Certification for our Privacy Information Management System (PIMS). This accomplishment demonstrates our strong commitment to privacy protection and data handling excellence, reinforcing the trust our clients place in us every day.
As a BPO provider handling sensitive client data, this ISO/IEC 27701:2019 certification reinforces our dedication to protecting personally identifiable information (PII) across all our business operations. By adding privacy management controls to our existing ISO/IEC 27001:2022 framework, we now provide clients with even greater assurance that their data is managed responsibly and securely.
About The ISO/IEC 27701:2019 Certification
The ISO/IEC 27701:2019 certification process involved a thorough evaluation by accredited certification body TNV (United Kingdom-based), in partnership with Sigma Cert Vietnam. This assessment included multiple rounds of audits to evaluate our Privacy Information Management System policies and verify they work effectively across all our operations.
This certification validates that Innovature operates as both a data controller and data processor with full compliance to the ISO/IEC 27701:2019 standard. We now hold certifications covering both our Information Security Management System (ISO/IEC 27001:2022) and our Privacy Information Management System (ISO/IEC 27701:2019).
Why ISO/IEC 27701:2019 Matters for BPO Services
For business process outsourcing providers like Innovature, data privacy is not optional. Our clients entrust us with critical information including customer contact lists, financial records, payment details, and other sensitive data. The ISO/IEC 27701:2019 certification validates that we operate a structured system to manage this personal data with the highest standards of care.
ISO/IEC 27701:2019 builds directly on our existing ISO/IEC 27001:2022 framework, adding specialized controls for data controllers and data processors. This extension standard helps organizations like ours demonstrate operational privacy protection rather than simply stating privacy policies. It creates a framework that turns privacy management into a measurable, auditable business capability.
What ISO/IEC 27701:2019 Brings to Our Operations
The ISO/IEC 27701:2019 certification covers all critical areas of our business that handle personal information. Our teams now follow documented procedures for managing how personal data is collected, stored, processed, and protected throughout its lifecycle.
Key aspects of our implementation include:
Risk-Based Privacy Management – We systematically identify privacy risks across our operations and apply appropriate controls to reduce those risks. This includes assessing how data flows through our systems and what could go wrong at each stage.
Data Subject Rights – We have established clear procedures for handling requests from individuals whose data we process. Whether someone asks to see their data, have it corrected, or requests deletion, our teams know exactly how to respond within required timelines.
Documented Accountability – Every privacy control is documented and monitored. Our staff receive training on their roles in protecting personal information. We keep records showing that we have implemented effective privacy practices and that they continue to work properly.
Cross-Border Data Protection – Many of our clients operate internationally. Our PIMS includes controls for safely transferring personal data across borders in compliance with regulations like GDPR and other international privacy laws.
Vendor Management – We carefully assess any third-party vendors or processors we work with. We ensure they meet privacy standards before we share client data with them, and we monitor their compliance on an ongoing basis.
Supporting Your GDPR Compliance
Our ISO/IEC 27701:2019 certification directly supports GDPR compliance requirements. GDPR Article 5(2) requires organizations to demonstrate accountability for protecting personal data. Our certification shows that Innovature has embedded this accountability into daily operations through:
- Documented evidence of privacy control implementation across all systems and processes
- Regular monitoring of how effectively those controls protect personal information
- Audit trails showing that we continuously improve our privacy practices
- Management oversight through formal reviews of our privacy program
- Staff training records proving our team understands their privacy responsibilities
Building Trust Through Certification
For our clients, this ISO/IEC 27701:2019 certification provides concrete proof that we take privacy seriously. In today’s business environment, data protection is not a competitive advantage—it is a requirement. Our certification shows that when you outsource work to Innovature, your sensitive information is handled according to international standards and best practices.
This matters whether you are working with us on financial services, customer contact management, data annotation, or any other BPO function. You gain the confidence that comes from third-party validation of our privacy practices.
Moving Forward
Our achievement of ISO/IEC 27701:2019 certification reflects our ongoing commitment to operating at the highest standards. We will continue to monitor our Privacy Information Management System, update our controls as regulations change, and maintain full compliance with this important certification.
As privacy regulations continue to evolve across different countries and industries, Innovature’s dual certification for both information security and privacy management positions us as a trusted BPO partner for organizations that demand the best in data protection.
If you have questions about how our ISO/IEC 27701:2019 certification supports your data privacy needs, our team is ready to discuss how we can help your business expand confidently on the global stage.
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