Focus On Your Core Business. We’ll Take Care of Your Valued Customers

We help our clients meet customers’ high expectations and successfully expand their global footprints.

Diverse customer service team from Vietnam, China, Korea and the Philippines, dedicated to delivering high-quality service.

Collaborative teamwork for exceptional client support.

24/7 availability to meet client needs.

Afforadble rates with a fast return on investment

Customer Services & Call Center Services

From Call Center support and Data Entry to Virtual Assistant and Language solutions, our wide range of Customer Services has you covered.

Call Center

Our Inbound Support Solutions:

  • Email, chat, and call handling
  • 100% response rate and missed call follow-up
  • Virtual Front Desk duties

Our Outbound Support Solutions:

  • Appointment scheduling
  • Survey completion
  • Lead qualification and vetting
  • Telemarketing/telesales

Data Entry

  • Enter data accurately into systems or databases
  • Verify data for accuracy and consistency
  • Maintain and update databases
  • Perform quality checks on entries
  • Ensure confidentiality of sensitive information
  • Communicate with team members to resolve issues

Virtual Assistant

  • Prompt and professional call handling
  • Client inquiry and claims assistance
  • Support and guidance through multiple communication channels
  • Accurate record-keeping of client
    interactions and transactions

Language Solutions

  • Over the Phone Interpretation (OPI)
  • Document Translation
  • Multilingual support with advanced communication
  • Supported languages: Vietnamese, English, Mandarin, Japanese, Korean, Spanish, French

IT Help Desk

  • Network Support
  • Hardware Support
  • Software Support
  • Ticket Management

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Our Service Model

Innovature BPO - CS Workflow

Our Customer Service Department operates with well-managed, transparent, and secure workflows to ensure a quick and efficient response to our client’s needs. We have organized our department into different teams, each comprising well-trained agents dedicated to serving specific clients. Despite the unique client focus, all teams operate under the same guiding principles.

What are so special about our Customer Services Service Model?

Real Success Stories: Our Impact in Action

Discover how our Customer Support and Call Center Services have helped businesses across industries enhance customer experiences, streamline operations, and improve response efficiency.

Case Studies

How Does Our Customer Services and Call Center Service Model Work?

Innovature BPO’s customer service model is built on expertise, innovation, and a customer-centric approach. Our personalized solutions, 24/7 availability, and swift response time set us apart. 

We empower our team to deliver exceptional service, maintain transparency, and ensure data security. Together, we’ll redefine what outstanding support truly means, leaving your customers delighted and your business reaching new heights.

The future of Customer Services awaits, and it starts with us!

Explore Our Outsourcing Excellence

Your Free Guide to Start
Outsourcing Successfully

Delivered instantly to your inbox!

  • Identify which tasks to outsource for maximum ROI
  • Find and vet the right outsourcing partners
  • Avoid common outsourcing pitfalls with step-by-step guidance

Thank You for Requesting Our Company Profile

Thank you for your interest in our company profile. Our team will send the profile to you shortly via email.

If you have any other questions or requests, please feel free to contact us anytime. We are always here to help.