Most people think RPA is only suitable for simple, repetitive tasks, while others are so afraid that RPA will replace human. In this blog post, we’re going to discuss the different types of processes suitable for RPA and dispel some myths about this powerful technology.
Truth about RPA
RPA will not replace humans
One of the fears about RPA is that it will replace human workers with bots, but this technology was designed for humans and intended to make their lives easier. The biggest misconception preventing its adoption is worrying about job loss or having a replacement shield in place – both staples among many people’s concerns when they hear “robot.”
RPA bots are designed to work alongside humans and alleviate the quality of their jobs. The repetitive, mundane tasks that they perform allow teams an opportunity for efficiency improvement by doing these same things over again with less effort or even completely automated.
RPA will disrupt the nature of outsourcing
RPA is a game-changer for the outsourcing industry. Bots are helping to enhance efficiency and usability while threatening traditional BPO setups that have been around since before RPA’s inception. It has opened up an opportunity in this field by allowing these services to increase client satisfaction levels with their work.
RPA implementation is complex
The complexities that arise when companies fail to identify the correct process and update their systems on-premise or cloud infrastructure can be eliminated with RPA. This easy-to-use low code technology does not require costly APIs, which other tools would need to integrate marketing automation software systems.
RPA is limited to a few processes
RPA is a powerful tool for processing large volumes of repetitive transactions, but it can also be combined with AI and Machine Learning to automate processes involving some decision-making. These include payroll processing and reconciliations in accounting software systems or databases within your organization’s financial infrastructure.
RPA only involves automation
The RPA revolution will not be about simple automation. It’s a chance for businesses to redesign their processes and make them more efficient, which should never happen by turning an AS-IS workflow into robots executing tasks on behalf of humans.
Processes are best suited for RPA
High Volume Transactions
By using RPA bots, not only will they be able to replicate your actions repetitively but also without error – saving both time and money in the long run.
In general, the larger the time savings, the better the Return on Investment (ROI). If you’re looking at automating a task that takes up very little of your day or week, consider other areas where there might be higher volume and more suitable candidates.
AI is making inroads into the world of RPA, but rule-based processes still reign supreme. Humans are not always the best at handling exceptions, which is why this may be an issue for RPA. If tasks require too much human intervention, it will defeat their purpose of implementing bots.
Computer tasks that require a lot of manual actions by humans—provided they are stable and rule-based – may be candidates for automation with RPA.
For instance: searching for specific information in a database or spreadsheet, copying and pasting data, creating records in the ERP system, and formatting reports.
Automating menial tasks saves your employees time to focus on more valuable work. You could then use this freed-up workforce to pursue strategic planning and client relationships, which will help grow the business even further.
RPA could lead to time and cost savings, but it also has the potential for new sources of revenue.
Structured data is the key to success when it comes to implementing RPA. Without this kind of fixed, digital format for input and output devices, there would be no way to train our machine-learning algorithms or have them test their skills on complex tasks with accuracy to find bugs before they happen. Having these structured data available will make it easier and more accurate to implement RPA.
Another key feature that makes RPA so powerful is its ability to mimic human behavior and interface with users just like us. A critical advantage is that RPA can easily bridge disparate systems that otherwise don’t talk to each other.
For example, to ensure your team is always up-to-date with all customer data, you can have an automated process automatically transferring this information from CRM. This type of work would be best suited for RPA software as it requires no human intervention.
To keep RPA bots functioning as they should, look for stable processes. This is because machine learning follows the rules defined at the time of development and depends on your user interface system’s available API functions.
Unreliable or constantly changing software will cause these programs to stop functioning correctly, resulting in increased costs from having updates made necessary.
The changes you expect to happen within a short time frame may not be the best choice for RPA implementation.
RPA is not a silver bullet, but it can be a powerful tool to improve your business processes. It’s important to understand the different types of processes suitable for RPA and which ones will benefit from automation the most. Once you know, you can explore how RPA can help your organization run more efficiently and effectively.
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