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BUSINESS PROCESS OUTSOURCING (BPO) SERVICES FOR STRATEGIC TRANSFORMATIONS

We offer cost-effective, transparent, but secured BPO services that help you focus on critical core business without being held back by time-consuming and easy-to-err work cycles.

OUR BPO SERVICES

BUSINESS PROCESS OUTSOURCING SERVICES

Partnering with clients in multiple industries, such as IT Staffing, Software, Car/ Life Insurance, Animal Hospital, our team experienced in functions of various areas.

We are committed to doing what we do best, which is helping our clients save money and achieve greater efficiency.

We are handling important, frequent, but time-consuming tasks such as timesheets, payroll, payment collection, or bookkeeping so that our clients can entirely focus on their essential businesses.

We effectively assist the customers in need by addressing their issues and quickly and efficiently handling them. We help our clients meet customers’ high expectations and successfully expand their global footprints.

OUTSOURCE TO SCALE UP
SPECIAL OFFER
ACCOUNTING & FINANCE SERVICES
50%

HOW OUR BUSINESS PROCESS SOLUTIONS HELP?

YOUR CURRENT PROCESS

INNOVATURE BPO SOLUTIONS

Need an urgent backfill within a week
Innovature BPO can provide you a backfill resource in 48 hours
Higher recruitment cost and extra time for recruitment

Save up to 70% of overhead costs without maintaining internal resource

 Spending extra time to receive transition

 Innovature BPO resource will start receiving the transition tasks

Spending extra time interviewing candidates
The resource will be under a Labor contract with Innovature BPO and complied with Vietnam Labor Code
The onboarding/ training process for new hires takes days
Innovature BPO will handle the onboarding process

OUR SERVICE QUALITY

We create the right service models to design partnering success with clients.

Our service models make the handling of your outsourced business processes simpler and cost-effective, when at the same time, increasing your efficiency, scalability and security.

Service quality are controlled by our strict talent recruitment process as well as well-prepared Service Level Agreement (SLA), scorecards for operation metrics and backup solutions.

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26

TALENT DEMOGRAPHICS

We provide broad range of experienced talents from entry to senior level with different education backgrounds and certifications to meet job requirements and qualifications. 

STANDTARD QUALIFICATIONS OF OUR TALENT POOL

Standard Qualifications

CURRENT TALENT ALLOCATION

Current Staff Allocation

TALENT LEVELS

Staff Levels
STAFF EXPERIENCES

RECRUITMENT INFRASTRUCTURE

1

SCREENING

 Our talent database comes from diverse sources in both Viet Nam and the Philippines. We look for the right candidate based on talent qualifications, in terms of major, experience, interpersonal skills, etc.

2

CUSTOMIZED TESTS

 We conduct tests such as Excel, SQL, Tableau, translation, and writing for various positions and levels

3

REFERENCE CHECK

 This is necessary to verify a candidate’s profile by checking the criminal record, employment history, education, etc.

4

TRAINING

We organize training for all new hires in terms of procedure, background, and system of the clients. For us, training is also the commitment of the recruiter to provide promising talents.

BUSINESS CONTINUITY PLAN

Innovature BPO prepares for potential disasters by implementing a business continuity plan to minimize the damage to our clients.

Business Continuity
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IT SAFEGUARDS
& POLICY

IT Safeguards & policy

ISO/IEC 27001:2013 Certification

As part of our continuous efforts to provide our clients with the highest standard of Information
Security, we ensure international protection
standards in our Intellectual Accounting property, Financial database, Call Center contact list, and sensitive electronic data.

We implement an IT security policy to ensure work continuity and emergency response.

Biometrics and CCTV system are installed in the office under the security standard.

SERVICE QUALITY CONTROL

Quality Control

Quality Control Practice

We know clients come from different industries. One of the first things we provide is the commitment to execute the Service Level Agreement (SLA) and create a scorecard for operation metrics.

KPI Control & Back Up Solutions

Maintaining excellent performance delivery is a part of our job to fulfill the needs and expectations of our clients.

PERFORMANCES & ACHIEVEMENTS

Adhering to international standards and emphasizing a growth mindset, we strive for work perfection. We actively take on challenges and are keen on making progress, no matter how small or significant it is. Below charts are examples of our performance deliveries to the clients.
1

While supporting an Animal Hospital client based in Alabama, USA, our Accounting team has set benchmarks for all data processing tasks (i.e., invoice, transactions processing) and outperformed the client’s expectations.

INVOICE PROCESSING (invoice/hour)

INVOICE PROCESSING (invoice/hour)

TRANSACTION PROCESSING (transaction/hour)

TRANSACTION PROCESSING (transaction/hour)​
2

By providing Customer Service and Data Entry for an Event Organizer client based in Dallas, Texas, USA, we built SLAs for each task to ensure the quality and value of work are delivered.

EVENT INPUT (per week)

EVENT INPUT (per week)​

VENUE CLEAN UP (per week)

VENUE CLEAN UP (per week)​
Best Companies to work for in Asia 2021 by HR Asia

OUR CLIENTS

InDriver
Southern Marsh
Gubelin
Sudara
Philip Model
Yours
Ayu Pearl
General Pants Co.
Oroton

SYSTEMS WE ARE EXPERIENCED

Workday.
Quickbooks
SAP
Paycom
SAP Fieldglass
Deskpro
erecruit
SAP Concur
Beeline
Stampli
Salesforce
Intacct

 

get started with us today

Our team commits with a higher level of customization, accuracy, timeliness, and creativity that delivers the right values you expect.

FREQUENTLY ASKED QUESTIONS

ABOUT OUR SERVICES

Business Process Outsourcing offers very competitive rates depending on the scope of work, the costs will vary depending on the services needed. Please contact us for a free quote!

With a few exception services, all of our representatives are dedicated strictly to your account.

Yes! We’re happy to schedule interview times and share CVs upfront.

We rarely see this happen due to our scrupulous hiring process. However, If you are unhappy with the representative please contact our Delivery Manager so we can find the best solution.

In certain circumstances for telemarketing projects for instance.

No, we use a VOIP service and can match any area code, private, or toll-free number of your choosing.

Yes we work 24/7 regardless of your time zone.

No one can have access to your data without your company’s permission, this includes your CPA, advisors, and specific employees. We can also set up restrictions so that certain functions can be limited to those you do allow access.

Absolutely not! You still maintain 100% control of all decisions and all checks are still signed by you.

No problem. Feel free to contact us here!

ABOUT BPO INDUSTRY

Businesses need business process services to improve operational efficiency and effectiveness. Business process services can automate manual processes, optimize existing processes, or develop new strategies.

Business process services can be provided by internal staff or by external vendors. Businesses should carefully select business process services vendors based on their needs and the vendor’s ability to meet those needs.

Business processes that can be improved with Business process services

Some examples of business processes that can be improved with business process services include:

  • Accounts payable/ receivable
  • Order processing
  • Customer service
  • Human resources
  • Procurement
  • Manufacturing and assembly
Business process services vendors

Some business process services vendors include:

  • Business Process Outsourcing (BPO) companies
  • Business Process Management (BPM) software providers
  • Consulting firms
  • System integrators
  • Managed service providers
Considering a Business Process Services Vendor

When selecting a business process services vendor, businesses should consider the following factors:

  • The scope of services offered
  • The company’s size and industry experience
  • The company’s reputation
  • The company’s geographic location
  • The company’s pricing model
  • The company’s customer service and support

Businesses should carefully select business process services vendors based on their needs and the vendor’s ability to meet those needs.

The proper business process services vendor can help businesses improve operational efficiency and effectiveness.

Business Process Outsourcing, or BPO, involves contracting out specific business tasks to third-party service providers.

See more» Business Process Outsourcing (BPO): What It Is, How it’s Done, and the Benefits of Doing It Right

BPO has become increasingly popular in recent years as businesses look for ways to cut costs and improve efficiency. While BPO can cover a wide range of services, it is most commonly used for:

  • Back-office operations (i.e., Accounting, information technology (IT), human resources (HR), quality assurance, and payment processing);
  • Front-office functions (i.e., Customer Services, Marketing, and Sales).

By outsourcing these tasks, businesses can free up their employees to focus on more critical or higher-value work. In addition, BPO can provide access to a larger pool of skilled workers at a lower cost.

As a result, Business Process Outsourcing can be an effective way to improve Business Processes.

BPO risks are a significant concern for businesses that contract with BPOs. In some cases, BPOs might be less reliable than in-house staff, resulting in lower quality work and higher costs. 

There are ten frequent BPO risks that you need to consider before outsourcing:

  1. Inaccurate definition of task areas
  2. Lack of expertise in outsourced tasks
  3. Fail to choose the right BPO Service provider
  4. Fail to select the appropriate Outsourcing Approach
  5. Hidden costs
  6. Misunderstanding Cultural Context
  7. Poof Knowledge transfer
  8. Poor Management and Communication when outsourcing
  9. Obstacles from BPO Contractual and Legal Risk Processes
  10. Change BPO partner

As a result, businesses should carefully consider the risks involved before entering into a contract with a BPO service provider.

See more» Top 10 BPO risks and how you can avoid them to succeed

BPO Industry is currently facing a lot of challenges.

One of the significant BPO challenges is the high attrition rate. BPO companies usually have a very high staff turnover, leading to a lot of training costs.

In addition, BPO companies are also finding it challenging to fill up vacant positions due to the current global economic recession.

There are also other significant challenges that every BPO company is facing. Below are the top 10 challenges for BPO Industry:

  1. Political Instability of outsourcing countries
  2. Exceeding Clients’ Expectations
  3. Tied Budget and clients wanting to cut costs
  4. Health and Working Environment Concerns
  5. Customer Attrition
  6. Talent Scarcity
  7. Employee Attrition
  8. Communication Channels
  9. Digital Disruptions
  10. Brand Equity

As a result, most BPO companies are forced to increase their prices or reduce their margins. However, some leading BPO companies have chosen more innovative and creative ways to turn the challenges into opportunities.

See more» Current challenges to BPO Industry: Can we still satisfy our clients?

Though the global pandemic has hurt economic growth worldwide, demand for BPO services is only increasing. The outsourcing process has been a significant trend in the business world for many years.

By 2021, it is projected that this will become even more apparent as companies continue their transformation and seek new ways to cut costs while improving efficiency at home or abroad where necessary.

Five major trends will affect the future of BPO Industries in 2022 and the following years as below:

  1. Strategic Partnerships in BPO become significant.
  2. Increasing needs for Cloud-based BPO Services.
  3. Automation has become the most effective to solve massive amounts of data.
  4. Outsourcing is still the most cost-effective strategy for businesses.
  5. Data Security is the most concerning issue in the BPO industry in 2022 and the ongoing years.

See more»

The global Business Process Outsourcing Industry is one of the fastest-growing industries. It’s projected that by 2030, the global BPO market could hit US$ 525.2 billion, registering a CAGR of 9.1% from 2022 to 2030

According to A.T. Kearney’s Report 2019, Vietnam is in the top 5 Outsourcing Locations in the World. It is not just IT outsourcing but also other BPO services such as Finance and Accounting, Call Centers, and Data Entry Services that Vietnam has become one of the emerging service providers.

Top 5 Reasons for Outsourcing to Vietnam
  1. Competitive Labor costs (Compared to that of the US)
  2. A young population and a skillful workforce
  3. English speaking country
  4. Dynamic business environment
  5. Social – Economical – Political stability

Many creative, dynamic, and determined businesses such as Innovature BPO are trying to transform Vietnam into a major BPO player besides India, China, Malaysia, and the Philippines.

Read more» Business Process Outsourcing (BPO): Why Vietnam?