The Business Process Outsourcing (BPO) industry is critical to the Philippines’ emerging economy. It is the largest sector, employing over 1.2 million people across 700 outsourcing firms.
Navigating the outsourcing suppliers can be difficult, mainly if you are new to outsourcing or are not based in the country.
As a result, we’ve compiled this list of the top 10 BPO companies in the Philippines. These are just a few companies that have put their faith in the Philippines’ human capital and built notable outsourcing operations as a result.
BPO industry in The Philippines
Despite only being in existence for 25 years, the sector is now the single most significant contributor to the nation’s economic activity and shows no signs of slowing down. Every year, due to the highly educated population, close cultural alignment with the West, and comparatively low-salary environment, outsourcing suppliers establish or expand their operations.
The first call center was established in the Philippines in 1992, and it has grown exponentially in just over two decades to become the country’s economic lifeblood. The BPO industry has helped employ thousands of Filipinos, if not hundreds of thousands.
More than any other popular industry, the business process outsourcing industry has helped to showcase the Philippines’ many talents as a country. It aided the Philippines in making a global mark in terms of its people’s skill set. The BPO industry has leveled the outsourcing market for Filipinos, allowing them to compete globally.
Currently, BPO firms in the Philippines range from ambitious startups to midsize BPOs with 500-5,000 seats to large global conglomerates. Concentrix, one of the largest outsourcing providers, employs up to 80,000 people in the Philippines and over 250,000 worldwide.
We’ve only mentioned the top 10 BPO companies in the Philippines; there are hundreds more.
Top 10 BPO companies in the Philippines 2022
Check out our Top 10 BPO companies in the Philippines here:
Cloudstaff is a market leader in cloud-based workforce solutions for small and medium-sized businesses. Focusing on technology and culture, they provide advanced staff and project monitoring as standard and have the industry’s highest staff retention rate.
2. Six Eleven Global Teleservices
Six Eleven Global Services is headquartered in Davao, the Philippines’ southernmost city. They have been in business since 2005, have over 1,500 employees, and provide customer service and other business processes to clients across all industry verticals. They specialize in voice and customer service operations and provide a wide range of generalist services.
3. Booth & Partners
Booth & Partners is a full-service staffing and managed services solutions firm in the United States. B&P takes pride in providing high-quality talent that is tailored to each client’s specific requirements.
Their dedication to delivering results while lowering their clients’ costs is exceptional. Simply put, B&P can provide any company with up to 70% cost savings, access to top talent, and the most tailored and flexible outsourcing solutions available.
In 2006, 123Employee was established to meet the needs of small and medium-sized businesses. We’ve since grown to a team of hundreds of virtual assistants. They set out to build a company that would make outsourcing affordable to all businesses, while providing their employees and clients with ongoing training.
Outsourced is one of the top BPO provider in the Philippines, offering dedicated full-time remote staff and offshore staffing services to international businesses of all sizes. They specialize in providing high-quality offshore staff who will consistently exceed your expectations.
6. MVP Asia Pacific
MVP Asia Pacific (MVP) acts as a cost-effective link between businesses of all sizes and their required resources. The firm provides field experts to help organizations scale quickly, smoothly, and affordably. MVP is overhauling the BPO industry with cutting-edge methods and processes to get you to your destination faster.
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7. Peak Support
Peak Support provides high-growth companies with exceptionally high-performing, closely managed outsourced teams. They offer a wide range of services, such as customer service, back-office operations, sales operations, and affiliate marketing.
Because of their global delivery model, they can provide services from the Philippines and the United States. They hire the best agents in the business and are unwaveringly committed to seeing clients succeed.
DOXA is your X-factor when it comes to leveraging borderless talent. DOXA is a place where people and trust meet, founded by business leaders who want to make a difference in the world. They work hard to understand your company’s goals and values in order to match you with talent you can trust.
Staffwiz‘s mission is to assist you in growing your business by providing dependable, flexible offshoring solutions in the Philippines. They place a premium on honesty, clarity, professionalism, social responsibility, and family. Moreover, their employees carry these values with them on every job.
10. Remote CoWorker
Remote CoWorker provides world-class BPO services at affordable prices for any business owner. Their team can offer a full-service solution or fill talent gaps to maximize your company’s productivity, whether you have one or 1,000 employees.
They provide successful consultation strategies based on an individualized approach to ensure that your mission, vision, and goals are met as efficiently as possible. Their team offers training and simplified onboarding processes to ensure that each transition is smooth and comfortable.
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Above are the top 10 best BPO companies in the Philippines 2022. We hope these top firms can help you make the right decision when looking for a good BPO partner.