Top 10 Indian BPO companies 2022

When it comes to the Business Process Outsourcing (BPO) industry, India has repeatedly proven itself to be a force to be picked. According to the 2019 A. T. Kearney Global Services Location Index, India is the leading country for outsourcing.

It is a huge accomplishment for a business process outsourcing (BPO) company to stand out and establish itself as a critical player in a competitive and diverse market.

In this article, let’s get to know top 10 Indian BPO companies 2022.

Indian BPO Outsourcing Industry

The Indian outsourcing industry started in the early 1990s and has grown to become the world’s largest outsourcing destination, directly employing approximately 5 million people.

The industry evolved as large corporations realized they could find capable employees in lower-cost locations to perform non-core functions within their organization. The concept’s viability was accelerated by advances in IT technology and telephony, as well as lower international data transfer costs.

India was an appealing outsourcing destination because of its command of the English language, historical ties with the United Kingdom, large young population, and rock-bottom wages.

Several global airlines began outsourcing their back-office work to India first, and then IT firms followed. Since then, the Indian outsourcing industry has grown as more businesses look to a globalized workforce to meet operational needs. Companies of every sector, country, and now size, and stature are all considering outsourcing for their operations. India’s BPO industry is now a major driving force in the country’s burgeoning economy.

Top 10 Indian BPO companies 2022

Now is the time to look through our outsourcing directory. You can view our Top 10 Indian BPO companies 2022 listed below

1. Genpact

The first firm in top 10 Indian BPO companies 2022 is Genpact. This is a leading global professional services firm that began as a business unit within General Electric in 1997 and became a publicly-traded company ten years later. The company manages some of the most complex business processes for Global Fortune 500 companies.

Genpact provides services to a wide range of industries, including commercial and consumer banking, consumer goods, energy, healthcare, industrial manufacturing, and retail.

2. Tata Consultancy Services (TCS)

TCS is the largest Indian company in terms of market capitalization, and also an excellent firm in top 10 Indian BPO companies 2022. It provides information technology (IT) services, consulting, and business solutions. TCS, which went public on August 25, 2004, provides a variety of IT services, outsourcing, business solutions, and leveraged asset solutions.

TCS has clients all over the world and is part of the Tata Group, a textiles and manufacturing conglomerate.

Learn more» Top 20 world BPO Companies (Business Process Outsourcing)

3. Accenture

Accenture provides services in strategy, consulting, digital, technology, and operations. Accenture, headquartered in Bengaluru, is one of the country’s largest employers in the IT sector.

Accenture, a leading global professional services firm, was named one of India’s Best Companies to Work for in 2020 by Business Today.

4. Infosys BPM

Infosys BPM offers A-Z outsourcing services to clients all over the world. With over 17 years of experience and 200 customers, this company in top 10 Indian BPO companies 2022 remains a top BPO provider in India.

Customer service, human resources, digital interactive services, robotic process automation, and business transformation services are just a few of the areas where Infosys excels.

5. Wipro

Wipro is a multinational corporation that specializes in information technology, consulting, and business process outsourcing.

The company was founded on December 29, 1945, as a manufacturer of vegetable and refined oils, and in February 2002, it became the first software technology and services company in India to be ISO certified.

Wipro now serves customers by leveraging its expertise in cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies.

6. IBM

IBM is a multibillion-dollar multinational corporation with operations in 170 countries, including India. To its 35,000 clients, the company offers third-party risk management, real estate management, talent acquisition and development, supplier sourcing, and product procurement.

7. Firstsource Solutions

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services to the banking and financial services, customer service, telecommunications and media, and healthcare industries. The company is headquartered in Mumbai and has offices in the United States, the United Kingdom, and the Philippines.

Furthermore, Firstsource Solutions was recently awarded Gold and Silver status by the UK Complaint Handling Awards 2020.

8. Intelenet Global Services

Another candidate in top 10 Indian BPO companies 2022 is Intelenet Global Services (formerly Serco Global Services). It was Serco Group Plc’s (a leading provider of public services) global BPO capability.

Intelenet specializes in IT and online services, travel, transportation, hospitality, telecom and utilities, and banking and financial services across nine countries in Europe, Asia, the Americas, and Australia.

The company was founded in Mumbai in 2000 and has undergone several acquisitions. From 2007 to 2017, it was owned by Blackstone and Serco Group before being purchased by Teleperformance in 2018.

9. Teleperformance

Teleperformance India was founded in 2001 and has since established itself as a BPO frontrunner in the country. The firm serves up to 200 global clients and is the country’s leading company with a presence in non-metro cities.

Teleperformance India specializes in brand-specific customer management services, process optimization, and digital transformation solutions.

10. WNS Global

WNS Global is a business process management leader in India, with 18 centers and over 20,000 employees. The company offers functional solutions in analytics, customer experience, human resources, legal services, and other areas.

Furthermore, it has a significant presence in the contact center, finance and accounting, research and analytics, credit/collections, transaction processing, and services in a variety of industries, including healthcare, insurance, shipping and logistics, and life sciences.

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This is the top 10 BPO outsourcing companies in India. If you want to find a trustworthy BPO partner, don’t hesitate to refer to this list.