Innovature BPO Joins OWS25 Conference

Chicago – Innovature BPO is proud to announce our participation in OWS25 – the flagship global outsourcing conference hosted by the International Association of Outsourcing Professionals (IAOP). Set to take place from April 29 to May 1, 2025, OWS25 brings together the world’s top leaders in the BPO industry.

As a trusted outsourcing partner, Innovature is excited to join global leaders in redefining the outsourcing landscape, especially as we introduce our White Labeling Outsourcing Model — a solution designed to empower your business to grow without limits.

About OWS25

OWS25 is the premier global conference for leaders in outsourcing, sourcing, business services, and technology. Organized by the International Association of Outsourcing Professionals (IAOP), the event will take place from April 29 to May 1, 2025, in Chicago, Illinois.

Now in its 25th year, OWS25 continues to serve as the flagship event for decision-makers navigating the complex and fast-evolving global business services landscape. From AI-driven outsourcing and intelligent automation to ESG practices, impact sourcing, and the future of work, the conference offers a comprehensive view of what’s shaping the industry today—and tomorrow.

Attendees will gain:

• Next-Gen Strategies: Insights into AI-driven outsourcing, intelligent automation, and workforce trends.

• Access to Industry Leaders: Keynotes and panels featuring Fortune 500 executives and innovative service providers.

• Actionable Content: Strategies and success stories you can apply to real-world operations.

• Recognition & Awards: Celebrating the individuals and organizations leading change in outsourcing.

• Powerful Networking: Connect with C-suite executives, procurement leaders, global sourcing professionals, and advisors shaping the industry.

For any business leader, advisor, or technology innovator invested in the future of outsourcing, OWS25 is not just an event—it’s a strategic milestone.

Introducing Our White Labeling Outsourcing Model

At this year’s summit, Innovature BPO is proud to spotlight our White Labeling Outsourcing Solutions — built specifically to help businesses expand capacity, enhance service offerings, and scale effortlessly while keeping full control over their brand.

This approach enables companies, particularly service providers and agencies, to scale their operations without the need for additional in-house hiring or infrastructure. By partnering with Innovature, organizations can focus on client relationships and business development, while we manage the execution behind the scenes.

Key Advantages of Our White Labeling Model

• Expand Service Capacity, Effortlessly: Our white labeling solution allows companies to broaden their service portfolio and handle increased workloads without the delays and costs of internal recruitment. Whether you’re aiming to deliver new capabilities or accommodate rapid growth, we provide the workforce and expertise to scale with agility.

• Preserve Brand Consistency: At Innovature, we operate entirely under your brand guidelines. From communication style to deliverables, we ensure seamless alignment with your identity, so your clients experience consistent, high-quality service, while never knowing it’s outsourced.

• Enhance Operational Efficiency: Our model is built to remove the operational burden from your internal teams. With Innovature handling the day-to-day execution, your organization gains the freedom to focus on strategy, client engagement, and core business objectives.

Why Partner with Innovature BPO?

• Industry-Specific Expertise: We bring proven experience across diverse sectors, including finance, customer service, IT, real estate, and more, ensuring that your outsourced operations are managed by professionals who understand the nuances of your industry.

• Flexible, Scalable Support: Our services are designed to grow with you. Whether you need a small dedicated team or a large-scale operation, we tailor our solutions to your specific needs and can scale up or down as your business evolves.

• Clear, Transparent Pricing: No hidden fees, no surprises. Our straightforward pricing structure gives you full visibility and control over your outsourcing costs, making budgeting and ROI tracking simple and reliable.

• Dedicated Communication & Accountability: We prioritize strong, consistent communication through dedicated account managers and streamlined processes. This ensures clarity, alignment, and rapid issue resolution, avoiding the common pitfalls of miscommunication in outsourcing partnerships.

Meet Our Leaders at OWS25

Joining the conversation at OWS25 are two of Innovature BPO’s key leaders: Ella Nguyen, Co-founder and Chief Growth Officer, and Brian Bradford, Vice President of Sales and Client Solutions.

With a strategic vision shaped by years of experience in the outsourcing industry, Ella brings deep insight into market expansion, partnership building, and client-centric growth. Her passion for innovation and sustainable outsourcing models has positioned Innovature as a trusted partner for businesses seeking scalable, white-labeled solutions.

Brian, with his extensive background in client success and solution architecture, plays a pivotal role in aligning our service offerings with the evolving needs of global enterprises. His expertise in understanding client challenges and crafting tailored outsourcing strategies ensures that every partnership with Innovature delivers measurable impact.

Throughout the event, Ella and Brian will be available to connect, share insights, and explore how Innovature’s white labeling model can support your goals. Whether you’re navigating digital transformation, expanding service offerings, or rethinking your delivery model, this is a great opportunity to start a conversation.

Highlights from the OWS25

At this year’s Outsourcing World Summit 2025 (OWS25), Innovature took the spotlight—not just as a participant, but as a recognized force shaping the future of the BPO industry.

Our leadership team, Ella and Brian, had the opportunity to meet and connect with global outsourcing leaders, building strong relationships and uncovering fresh perspectives across sectors. The summit served as a powerful platform to exchange ideas, foster collaborations, and stay ahead in an industry undergoing rapid transformation.

But OWS25 wasn’t just about connections. It was also a moment of recognition.

“It is my pleasure to advise you on behalf of IAOP® and this year’s judges’ panel that your company has been selected for The 2025 Global Outsourcing 100 list produced by IAOP, in the Rising Star Judging Size category. Your participation demonstrates a commitment to excellence and continuous improvement that is the hallmark of the outsourcing industry,”
— Michael Forbes, Managing Director, IAOP®

IAOP® is a leading global association dedicated to advancing outsourcing and collaborative business models. Through a strong network of customers, service providers, and advisors, IAOP fosters knowledge-sharing, professional development, and industry best practices to drive exceptional business and societal outcomes.

This prestigious recognition positions Innovature among the Top 100 Global Outsourcing Companies for 2025. It highlights not only our relentless drive for operational excellence but also our vision to redefine outsourcing in a human-centered, tech-enabled future.

About Innovature BPO

Innovature BPO is proud to be the first integrated outsourcing provider from Vietnam, delivering high-impact solutions to global clients for over a decade. Founded on the principles of innovation, quality, and partnership, we have become a trusted extension of our clients’ teams across multiple industries and regions.

With a proven track record in Finance & Accounting (F&A), Customer Services, Business Intelligence & Analytics, Digital Marketing, and Data Annotation & Labeling, our services are built to support growth, drive efficiency, and enhance decision-making. Whether businesses need to streamline operations, gain actionable insights, or scale customer engagement, we bring the tools, talent, and expertise to make it happen.

Over the past 10 years, our dedicated and talented teams have supported companies across a wide range of sectors—including IT staffing, software development, life and car insurance, animal healthcare, and more. What sets us apart is our ability to tailor each solution to align with our partners’ specific goals while maintaining agility, transparency, and long-term impact.

See more:

• Innovature BPO at SSOW 2025: Key Insights on the Future of Shared Services and Outsourcing
• Innovature BPO at Genesis Catalyst Expo, United States, 2024
• Innovature BPO at Accounting Business Expo (ABExpo) 2024 Melbourne