Innovature BPO is proud to announce its participation in the 28th Annual Shared Services & Outsourcing Week (SSOW) Australasia, taking place from May 12–14, 2025. Hosted in Sydney, SSOW Australasia continues its legacy as the region’s premier platform for leaders in shared services and business transformation to connect, innovate, and shape the future.
Our presence at this year’s event marks an important step in sharing how Vietnam is emerging as a strategic destination for high-quality, cost-efficient business support.
About the 28th Annual Shared Services & Outsourcing Week (SSOW) Australasia
The 28th Annual Shared Services & Outsourcing Week (SSOW) Australasia is scheduled to take place from May 12–15, 2025, at the iconic Marvel Stadium in Melbourne, Australia. Organized by the Shared Services & Outsourcing Network (SSON), this premier event brings together industry leaders to explore the evolving landscape of shared services and outsourcing.
Event Highlights
Theme: Empowering Shared Services as a Strategic Force
Attendees: Over 150 professionals, including leaders in shared services, outsourcing, finance, HR, procurement, and IT.
Speakers: More than 60 industry experts sharing insights on innovation and transformation.
Content: 37+ hours of focused sessions, including case studies, interactive discussions, and networking events.
Key Topics
Artificial Intelligence & Automation: Exploring how AI enhances shared services and enables smarter decision-making with data-driven insights.
Global Business Services (GBS) Strategy: Tailored tracks for GBS leaders focusing on strategy, execution, and impactful transformations.
Workforce Transformation: Addressing the challenges and opportunities in today’s shared services landscape.
Customer Experience Excellence: Strategies for delivering superior customer experiences through optimized service delivery models.
Why Attend SSOW Australasia?
As the shared services and outsourcing landscape undergoes rapid transformation, SSOW Australasia stands as a vital platform for professionals seeking to stay ahead of industry trends and innovation. Now in its 28th year, the event convenes senior leaders from across finance, HR, IT, procurement, and operations to exchange insights, strategies, and practical solutions.
With a comprehensive agenda spanning over 37 hours of expert-led sessions, case studies, and interactive discussions, SSOW Australasia offers unparalleled access to thought leadership on AI integration, global business services (GBS), workforce optimization, and customer experience excellence. Attendees gain not only strategic foresight but also actionable takeaways to elevate the performance, scalability, and value of their shared services functions.
Innovature’s Presence at SSOW Australasia
Innovature BPO is proud to showcase its presence at Booth #12 during the 28th Annual Shared Services & Outsourcing Week (SSOW) Australasia. Representing the company will be Brian Bradford, Vice President of Sales & Client Solutions, who will be on-site to meet industry peers, exchange insights, and discuss the rising role of Vietnam as a strategic outsourcing hub.
“In this pivotal decade for shared services, we believe the power of strategic outsourcing, particularly to high-skill, high-value markets like Vietnam, will be a key enabler of growth and transformation,” said Brian Bradford. “We look forward to exchanging ideas on workforce innovation, digital delivery, and customer excellence.”
At this year’s SSOW, Innovature BPO will highlight its end-to-end capabilities in:
Finance & Accounting – including AP/AR, bookkeeping, tax reporting, and payroll
Business Intelligence & Analytics – supporting data-driven decision-making
Customer Services – from virtual assistance to IT helpdesk and omnichannel support
Digital Marketing Solutions – such as social media management, SEO, paid ads, and more
Explore: Our outsourcing solutions
As the shared services landscape shifts toward more agile, tech-enabled operating models, Innovature brings a powerful combination of bilingual talent, deep domain expertise, and digital-first delivery. These strengths position the company to help global clients navigate complexity, drive efficiency, and scale sustainably.
If you’re attending SSOW Australasia 2025, don’t miss the chance to connect with us at Booth #12. To schedule a meeting in advance, reach out via [email protected].
About the Shared Services & Outsourcing Network (SSON)
The Shared Services & Outsourcing Network (SSON) is the world’s largest and most established community of shared services, global business services (GBS), and outsourcing professionals. Founded in 1999, SSON serves over 180,000 members worldwide, providing a platform for practitioners to connect, share insights, and drive operational excellence across various industries.
SSON operates under four distinct brands: SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification. These divisions offer a comprehensive suite of resources, including industry-leading events, digital content, benchmarking tools, and professional development programs. Through its global presence, SSON facilitates knowledge exchange and collaboration, empowering organizations to navigate the evolving landscape of shared services and outsourcing effectively.
About Innovature BPO
Innovature BPO is a Vietnam-based business process outsourcing company delivering end-to-end solutions in finance, analytics, customer support, and digital marketing for clients across the globe. We combine local talent with international standards to drive operational excellence and sustainable growth.
If you need a consultation about our solutions, contact us:
Brian Bradford
VP of Sales and Client Solutions
Mobile: 317-397-8080
Email: [email protected]
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