Innovature BPO Earns All Stars Outsourcing Firm Title

Innovature BPO, a dynamic provider of business process outsourcing services, has been recognized as a Rising Star in the 2025 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®). In its first year of being named to the prestigious list, Innovature BPO achieved All Stars outsourcing firm, receiving top scores across all major judging categories, including customer references, awards and certifications, programs for innovation, and corporate social responsibility.

All Star Company: Major Judging Categories

Being named an All Star Company by IAOP in the 2025 Global Outsourcing 100® is a remarkable achievement—especially in our first year of recognition. This distinction reflects Innovature BPO’s outstanding performance across all major judging categories, showcasing our commitment to excellence, innovation, and client satisfaction. Here’s how we earned top scores in each category.

Customer References

This category evaluates the value created for top clients, based on direct feedback and measurable results. It assesses client satisfaction, relationship quality, and the overall impact of services provided. Customer Reference score is the single most important factor in a company’s overall score.

At Innovature BPO, delivering exceptional client experiences is at the core of everything we do. We work closely with our clients to understand their goals, tailor our solutions, and ensure ongoing success. Our high retention rate and positive client testimonials reflect our dedication to quality and partnership. Clients consistently commend us for our responsiveness, transparency, and ability to deliver results with measurable business value.

Innovature BPO is proud to support global clients in scaling their operations through high-quality outsourcing solutions tailored to their evolving needs. One of our long-term clients in the technology consulting sector has successfully expanded its global footprint by partnering with us to establish a follow-the-sun support model. We’ve provided exceptional talent across regions, including direct support for their end clients in the APAC market. Our flexible service offerings have grown in step with their needs, most notably with the addition of Workday support, administration, and analytics capabilities. This partnership has not only driven over 20% in annual cost savings but also helped the client exceed key service-level targets, such as 1-day response times and 100% payment accuracy. This is a reflection of our unwavering commitment to operational excellence and client success.

“Innovature has been a valuable partner in helping to augment our staff and capabilities and supporting our growth and service model maturation. The Innovature team is an extension of our team, and they integrate themselves into our culture seamlessly.” Justin J., SVP – Finance & Analytics – Global IT Staffing Company

Awards and Certifications

This category looks at external recognitions, certifications, and compliance that reflect a company’s commitment to quality, performance, and continuous improvement.

Innovature BPO has earned multiple prestigious awards and certifications that validate our dedication to service excellence, workplace culture, and business growth:

• Stevie® Awards for Excellent Customer Service: This globally recognized award honors outstanding customer service and contact center performance. Innovature BPO received this award as a testament to our client-first mindset, high satisfaction rates, and dedication to delivering responsive, personalized service.

• SME100 Awards: Recognized as one of the fastest-moving small and medium enterprises in Asia, this award highlights our business growth, strategic direction, and innovation. Innovature BPO stood out for its strong financial performance, scalable operations, and leadership vision.

• Bizz Awards: Presented by the World Confederation of Businesses, the Bizz Awards recognize companies that lead in business excellence, innovation, and corporate social responsibility. Our achievement reflects our consistent effort in building sustainable value and making a positive global impact.

• HR Asia – Best Companies to Work for in Asia: This award celebrates organizations with outstanding employee engagement and workplace culture. Innovature BPO was honored for creating a supportive, inclusive, and empowering environment that nurtures talent and professional development.

• Great Place to Work® Certification: This globally renowned certification is based entirely on employee feedback and workplace experience. Earning this recognition shows our strong commitment to employee well-being, transparency, and organizational trust.

In addition to these accolades, Innovature BPO maintains critical ISO certifications—ISO/IEC 27001 for Information Security and ISO 9001 for Quality Management—demonstrating our operational excellence and compliance with international standards.

See more>> Awards & Certifications that we have achieved

Programs for Innovation

This category measures a company’s ability to bring new ideas, technologies, and process improvements that benefit clients. It recognizes firms that foster a culture of innovation and drive transformation.

At Innovature BPO, we are constantly exploring new ways to improve operations, enhance client outcomes, and future-proof our services. From automating manual processes to embracing data analytics and AI-driven tools, we continuously invest in solutions that boost both efficiency and performance.

One of our standout initiatives was launched in response to a rapid threefold expansion in our workforce due to rising client demand. To ensure we maintained quality while scaling quickly, we introduced a comprehensive Employee Performance Management System. This system, powered by automation and analytics, allows us to evaluate, develop, and retain top talent across diverse service areas. It has become a cornerstone for driving sustainable growth and ensuring client satisfaction.

To further support our growth and maintain consistency across teams, we implemented robust business intelligence and analytics (BI&A) tools. These tools are integrated across hiring, onboarding, training, and performance evaluation processes, allowing us to operate with precision, agility, and scalability.

Our innovation programs also extend to our internal culture, where employees are encouraged to submit improvement ideas through structured channels. These ideas are reviewed, developed, and transformed into real solutions that enhance both client experience and internal workflows. This bottom-up approach ensures continuous innovation, led by the people who know our processes best.

Corporate Social Responsibility (CSR)

This category assesses a company’s commitment to social and environmental responsibility. It includes sustainability, diversity and inclusion, community impact, and ethical practices. CSR is not just a program—it’s part of who we are.

At Innovature BPO, our Corporate Social Responsibility (CSR) efforts are centered around our core values of People, Partners, and Planet. In 2024, we raised and donated VND 50M to local communities, contributing to initiatives that support education, healthcare, and economic development. Additionally, we donated over 1,000 books to the Library of Dreams, a project that provides educational resources to children in rural areas, helping to bridge the education gap.

On the environmental front, we implemented energy-saving measures in our offices, leading to a total of 300+ hours of office lights being turned off in 2024 to reduce our energy consumption and lower our carbon footprint.

We are also committed to providing a positive workplace culture, with 92% of our employees rating Innovature as a Great Place to Work. This is a testament to the inclusive, supportive environment we have built, where our team feels valued and motivated. In 2024, we invested over 3,500 hours in training and development programs for our employees, enhancing their skills and empowering them to grow both personally and professionally. As a result, 23.75% of our employees received promotions, reflecting our dedication to nurturing talent and promoting from within.

Through these efforts, Innovature BPO continues to create positive social and environmental change, reinforcing our commitment to a better future for all.

See more>> Innovature’s CSR Report

About IAOP®

IAOP® (International Association of Outsourcing Professionals®) is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. With members and affiliates worldwide, IAOP is shaping the future of outsourcing and advancing its role as a strategic tool in business and economic success.

About Innovature BPO

Innovature BPO is a fast-growing business process outsourcing company delivering high-quality services in Finance & Accounting, Customer Services, Business Intelligence and Analytics, Data Annotation and Labeling, and Digital Marketing Services. Headquartered in Vietnam, Innovature BPO supports clients across North America, APAC, and beyond by combining industry expertise, innovation, and a commitment to operational excellence. The company is driven by a mission to help clients transform their operations and scale with agility in a fast-changing digital world.

At the same time, Innovature BPO is committed to creating meaningful career opportunities for talented professionals across the Asia workforce, empowering them to thrive in a globally connected business environment.

See more:

• • Innovature Recognized in The 2025 Global Outsourcing 100 by IAOP
  • Innovature BPO Proudly Announces Achievement of HIPAA Compliance
  • Innovature BPO is now a member of Staffing Industry Analysts (SIA)